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Setting up hardware for on-demand badge printing

  • Updated

This guide explains how to set up your hardware for badge printing at your Hybrid or Onsite event.

Note: The instructions are based on the RENTAL EQUIPMENT SETUP GUIDE provided by Choose 2 Rent, the preferred supplier for hardware, consumables, and technicians for RingCentral Events Onsite. 

Standard rental contents:

  • 1 x Router
  • 2 x Printer
  • 4 x iPads
  • 4 x iPad Stands

Step 1: Router & internet

To set up the routers:

  1. Attach antennas (if applicable).
  2. Plug in the DHCP hard line from the venue's internet source.
  3. Connect the power and ensure the router has an active internet connection.

To learn more about router recommendations and internet requirements, refer to our guide on Hardware compatibility for RingCentral Events Onsite.

Step 2: Printer & badge stock

To set up the printer:

  1. Connect the power adapter to the printer.
  2. Plug in an ethernet cable from the router into the printer’s ethernet port.
  3. Power on the printer and wait for it to connect to the network.
  4. Install the badge stock in the printer.

To learn more about compatible printers, refer to our guide on Hardware compatibility for RingCentral Events Onsite.

Step 3: Connecting the printer to the app

To connect the printer to the Organizer app:

  1. Download the RingCentral Events Organizer app on your iPad and sign in to your Check-in area.
  2. Tap the Menu icon.
  3. Go to Devices.
  4. Follow the prompts to connect the app to the printer.

For detailed steps, refer to our guide Organizer app: Setting up badge printing.

Network is the most common issue! The device running the RingCentral Events Organizer app MUST be on the same internet connection as the printer. If the Organizer App is not connecting to the printer, please verify that both devices are connected to the same network and that no security settings are blocking network communication between them.

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