Search

Booking a seat in an onsite segment

  • Updated

When attending an onsite or hybrid event, be aware of the scheduled segments with limited onsite capacity. This guide explains how to reserve a seat for an onsite segment during registration or on the Reception page as well as how to cancel a seat reservation.

Tip: If the onsite capacity is reached, you can consider joining a segment virtually if it is set to Hybrid. Hybrid segments are marked with the Virtual and In-person tags in the schedule.

Reception__2_.png

Booking a seat during registration

Note for Organizers: The option to book a seat during registration is not enabled by default. To enable it for your event, contact our Support team.

When registering for an event under a hybrid or onsite ticket, you may be automatically offered an option to reserve a seat in onsite segments with limited capacity:

  1. Use the schedule tabs to browse through different dates and use the filter function to look for specific segments.
  2. Click Reserve a seat next to the chosen segments.
    ✔ The segment is marked with the Selected tag.
  3. Once ready click Continue to finalize your registration.  
Warning: Your registration will time out if you take too long, and the seats that you have reserved will become available to other registrants. Keep an eye on the timer in the top right-hand corner to see how much time you have left. 

Booking a seat on the Reception page

When already registered for the event under a hybrid or onsite ticket, you can reserve a seat in the schedule inside the event:

  1. To enter the event, sign in to your user account or click on your personalized Magic Link included in your registration confirmation email.
    Note: Accessing the Reception page and the schedule before the start time is only possible when Early Access is enabled.
  2. On the Reception page, scroll down to find the schedule for the entire event.
  3. Use the schedule tabs to browse through different dates and use the filter function to look for specific segments.
  4. Click Reserve a seat next to the chosen segments with limited onsite capacity. 
    ✔ The segment is marked with the green Seat reserved tag. 

Managing seat bookings in My Agenda

The onsite segments where you reserve a seat are automatically added to the My Agenda tab where you can manage your personal schedule. With this, you will also receive a notification when the segment is about to begin. 

Canceling a seat booking

To cancel your seat reservation and free up a seat, click the Cross icon x next to the Seat reserved tag in the schedule on the Reception page or in the My Agenda tab.
✔ You will be prompted to confirm your choice. Click Cancel reservation to continue. 

Was this article helpful?