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No-shows report

  • Updated

The No-shows report lists all people who successfully registered but didn't attend your event, including their registration details. 

Note: This report doesn't include Organizers who join the event via the Organizer pass (by previewing it from the Event Dashboard). All registered Organizers and Exhibitors are included in the report.

Downloading the report

To download the No-shows report:

  1. Go to Event Dashboard > Analytics > Reports.
  2. Find the No-shows report and click Generate CSV.


  3. Once you have generated the report, click Download CSV.


  4. Alternatively, go to the Downloads tab to find your report at the top of the list. Hover over the report and click the Download icon.

Note: Generated reports are available for download for one week. After that, you'll need to generate a new report.

Report overview

Here is an example of what the No-shows report may look like:

  • Email
  • First Name
  • Last Name
  • Headline: The attendee’s profile headline.
  • Country/Region: The attendee’s country (based on their IP address; may be inaccurate due to VPN/Proxy usage).
  • Ticket Type: Name of the ticket associated with this registration. 
  • Purchase Price: Price of the ticket purchased. 
  • Promo Code: Promo code applied during the registration.
  • Promo Value: Discounted amount provided by the promo code.
  • Refund Amount: Amount refunded to the attendee.
  • Registration Status: Indicates if the attendee's registration is active, was refunded or blocked.
  • Registration Source: Indicates how the attendee got registered.
    • Registration Page: Registered through the event landing page (Webinar and Virtual events).
    • Magic Link: Registered through the Magic Link invite.
    • RingCentral Registration: Registered through the event landing page (Hybrid and Onsite events).
  • Registration Mode (applies to Hybrid events only): Indicates if the attendee registered online or in person (as walk-ins through the Organizer App at the event).
  • Registration Date: Date and time when the attendee registered for the event.

If available, the report will include UTM parameters alongside the ticket information:

  • UTM Source
  • UTM Campaign
  • UTM Medium
  • UTM Content
  • UTM Term

If you created a custom registration from, the report will include the form answers: 

  • Custom Form Completed: Indicates if the from was completed.
  • Additional Custom Form Questions: There will be additional columns for each question you created.

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