Setting up LiveVoice on the RingCentral platform

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What do I need to use the LiveVoice app with RingCentral?

You’ll need an LiveVoice license and will need to schedule the time at which you’d like translated audio to be delivered. You can request a quote form LiveVoice here.

What are the capabilities of the LiveVoice app?

LiveVoice is the flexible and affordable interpreting solution for your online and hybrid events. Manage everything yourself and customize to your needs. With clients around the world, from large corporations to small NPOs, LiveVoice powers simultaneous interpretation for everyone, anywhere.

This app is currently only available within the Stage, Session and Booth areas of RingCentral.

What plans is the LiveVoice app available on?

This app is available to all paid RingCentral plans.

What attendee data is shared between the LiveVoice app and RingCentral?

RingCentral and the LiveVoice app do not share any attendee data between them.

How do I set up the LiveVoice app?

You’ll need an LiveVoice license and will need to schedule the time at which you’d like translated audio delivered. You can request a quote from LiveVoice here.

To get started, you will need to install the LiveVoice app to your RingCentral Organization. You can access the app store by going to your Organization Dashboard and heading to the Apps tab. Then click on Discover More on App Store.

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You can find LiveVoice under the Translations category. Click Install app to add the LiveVoice app to your Organization.

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Next, navigate to your LiveVoice account and get the invite code. Make a note of this invite code.

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Next, head back to your RingCentral event and go to your Event Dashboard > Venue > Stage (or Session) and choose the Event Area you would like to add the LiveVoice App to.

Scroll down to the "Apps" section and fill in the Code using the invite code you obtained from LiveVoice. Make sure you check the box under "Enabled."

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Click Save and your attendees will see the LiveVoice tab within the specified Stage (or Session) of your event.

Note: Your attendees will be presented with a message for them to mute the video player if they want to hear the simultaneous translation.

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