Integrating LiveVoice with RingCentral Events

This guide explains how to install the LiveVoice on your Organization account and add it to your event for real-time captioning and translation.

What is LiveVoice?

LiveVoice is an affordable audio streaming app for live translations at conferences and meetings. You need a paid license to use this app. For pricing, refer to the LiveVoice website. 

How does the integration work?

LiveVoice can be embedded into the activity panel of a Stage, Session, or Expo Booth to enable audio interpretations of your presentations and workshops. You can bring your own interpreters or source from the LiveVoice interpreters network. Attendees will be able to select one of the available languages and hear the translated speed in real time.

Installing LiveVoice

To install the LiveVoice app on your Organization account: 

1. In your Organization Dashboard, go to the Apps tab.
2. Click Discover More on App Store.
   
   
   
3. In the App store, you can find Syncwords under the Translation category.
   
   
   
4. On the LiveVoice page, click Install app.
   ✔  You'll be prompted to confirm your choice. Click Install to continue.
   

Adding LiveVoice to your event

• In a multi-track event, LiveVoice can be added to each Stage, Session, and Expo Booth individually.

  1. In the Event Dashboard, navigate to the selected Stage, Session, or Expo Booth settings.
  2. Scroll down to the Apps section.
  3. Under LiveVoice, select the Enabled check box.
     Note: In Session settings, you will also see the option to enable the app in breakout rooms. However, we do not recommend enabling this option for translation apps as all breakout rooms will have the same configuration as the main room.
  4. Enter the tab name (e.g. it can be Translation or anything else).
  5. Enter the Code.
     Note: Your LiveVoice invite code can be copied from your LiveVoice account.
  6. Once ready, click Save.

• In a Webinar event, there is a single activity panel due to the singular virtual space, either Stage or Session. To add LiveVoice to your Webinar event:

  1. Go to Event Dashboard > Setup > Basics. 
  2. Scroll down to the Apps section.
  3. Under LiveVoice, toggle Enabled to activate the app.
     Note: For the Session webinar style, you will also see the option to enable the app in breakout rooms. However, we do not recommend enabling this option for translation apps as all breakout rooms will have the same configuration as the main room.
  4. Enter the tab name (e.g. it can be Translation or anything else).
  5. Enter the Code.
     Note: Your LiveVoice invite code can be copied from your LiveVoice account.
  6. Once ready, click Save.
     

Disconnecting LiveVoice

To remove the LiveVoice integration from the event, navigate to the associated event area settings in the Event Dashboard and unselect the Enabled check box next to the app.

Alternatively, go to the Apps tab in your Organization Dashboard to uninstall the LiveVoice integration for the whole Organization.