RingCentral Events provides automatic captions for Stages, Sessions, Expo, Networking and Replay segments. This guide explains how to use captions in Replay.
Important: Captions are only available on a desktop device and when using Chrome.
To turn on captions when watching a recording in the Replay area, click the CC button at the bottom of the screen and select english.
Captions will be displayed over the video feed. To turn off closed captions, click the CC button again and select captions off.
To change the captions styling, click the CC button and select captions settings. Here, you can change the text color, font size, background color, font family and more. Make your selection from the respective drop-down lists and click Done to close the panel and return to the video.
What languages are closed captions available in?
At the moment, closed captions will only work in English (American, British, and Canadian).
Why are the captions not in sync?
If the captions seem to be out of sync, or perhaps aren't showing the right words, it could be for several reasons:
- Your internet connection is unstable.
- A different language is being spoken.
- AI-generated captions are not always completely accurate so there may always be some errors.
Known limitations of Closed Captions within Replay
At this time, there are some known limitations of Closed Captions:
- Not available in Firefox or Safari (only Chrome is supported)
- Captions will only work in English (American, British, and Canadian)
- It will not identify who said what, but only what is said.