Throughout your event experience, should you need help, RingCentral Events Support is available through multiple contact methods.
The Support widget serves as a valuable tool for Organizers to find the needed information in the Knowledge Base or connect with our Support team. There are several ways to access it.
Click on the Support icon located at the bottom right in the RingCentral Events Knowledge Center or use the message bubble on the bottom right of the Event Dashboard. This is how they may look on your screen:
When you're inside the online event venue as an Organizer, click on your profile icon in the top right corner and select the Chat Support option to open the widget:
Once opened, you can either type a question or click to connect with our Support team:
If you enter a message, the bot will present a list of articles that might contain the relevant information. You can continue asking questions or choose to initiate direct contact with our Support team by clicking Get in touch:
Send us a message
To send a message to our Support team, click Get in touch in the widget and choose the option Leave a message:
Next, fill in the form with your details and a description of the issue:
The team will reach out to you shortly once they have received your request and have been able to look into your issue. Be sure to check your email for the response!
Start a Live Chat
Event organizers also have the option to initiate an instant live chat with a member of our Support team. Live chat is usually answered in less than two minutes.
To start a chat, open the Support widget in the Event Dashboard, click Get in touch and choose the option Live Chat:
Our Help Center
The RingCentral Events Knowledge Center is maintained regularly and is full of useful, easy-to-follow resources that are just a click away. We review and update the Knowledge Center on a regular basis, and you can be rest assured the information is the most accurate at any time!