Throughout your event experience, should you need help, RingCentral Events Support is available through multiple contact methods. This guide explains how to use our Support widget to send a message or open a live chat.
Support widget
The Support widget is a valuable tool for finding the needed information in the Knowledge Base or connecting with our Support team. There are several ways to access it.
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Via the RingCentral Events Knowledge Center: click the Support bubble at the bottom right.
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Via the Event Dashboard: click the Question Mark bubble at the bottom right.
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Via online event venue: click the Question Mark icon in the top right corner (available for Organizers).
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Via online event venue (with collapsed menu): click the Question Mark icon (available for Organizers).
Once opened, you can either type a question or click Get in touch to connect with our Support team:
If you enter a message, the bot will present a list of articles that might contain relevant information. You can continue asking questions or choose to initiate direct contact with our Support team by clicking Get in touch:
Sending a message
To send a message to our Support team, click Get in touch in the widget and select Leave a message:
Next, fill in the form with your details and a description of the issue:
The team will reach out to you shortly once they have received your request and have been able to look into your issue. Be sure to check your email for the response!
Starting a live chat
Event Organizers also have the option to initiate an instant live chat with a member of our Support team. Live chat is usually answered in less than two minutes and is available Mo-Fri, 2 am - 8 pm ET.
To start a chat, click Get in touch in the widget and select Live Chat.
Important: The Live Chat option is exclusively available in the Support widget in the Event Dashboard and the online event venue, not in the Knowledge Center.
Tip for Organizers: Advanced Support
To upgrade your event experience, you can purchase our Advanced Support package by scheduling a call with our sales team via the contact form on our website. Advanced support includes:
- Attendee live chat: Attendees and Speakers can access live chat support in the event venue, similar to Organizers, to get instant help with their technical issues.
- Support beyond official hours: You can request additional support for events held outside of standard hours by filing a request with our Support team in advance.
- Ticket prioritization: Your support tickets will be prioritized in our Support queue, ensuring faster responses.
Our Help Center
The RingCentral Events Knowledge Center is regularly maintained and filled with helpful, easy-to-follow resources, just a click away. We ensure that all information is kept up to date, so you can always rely on finding the most accurate and current guidance for your needs.