Integrating Ai-Media with RingCentral Events

This guide explains how to install the Ai-Media app on your Organization account and add it to your event for real-time captioning and translation.

What is Ai-Media?

Ai-Media provides both AI-powered and human-generated captioning and translation solutions. These captions can be displayed as text alongside video content, representing speech, narration, and sounds. Ai-Media allows for live captions in English and multiple other languages, offering inclusivity for non-native speakers and individuals with hearing impairments. You need a paid license to use Ai-Media. Refer to the Ai-Media website to get a quote. 

How does the integration work?

Ai-Media can be embedded into the activity panel of a Stage or a Session, allowing attendees to follow along with captions that appear in real time.

Installing Ai-Media

To install the Ai-Media app on your Organization account: 

1. In your Organization Dashboard, go to the Apps tab.
2. Click Discover More on App Store.
   
   
   
3. In the App store, you can find Ai-Media under the Translation category.
   
   
   
4. On the Ai-Media page, click Install app.
   ✔  You'll be prompted to confirm your choice. Click Install to continue.
   

Adding Ai-Media to your event

• In a multi-track event, Ai-Media can be added to each Stage and Session individually.

  1. In the Event Dashboard, navigate to the selected Stage or Session settings.
  2. Scroll down to the Apps section.
  3. Under Ai-Media, select the Enabled check box.
  4. Enter the tab name (e.g. it can be Translation or anything else).
  5. Enter the Session ID.
     Note: You will receive a Session ID via a confirmation email from the Ai-Media team.
  6. Once ready, click Save.

• In a Webinar event, there is a single activity panel due to the singular virtual space, either Stage or Session. To add Ai-Media to your Webinar event:

  1. Go to Event Dashboard > Setup > Basics. 
  2. Scroll down to the Apps section.
  3. Toggle Ai-Media on.
  4. Enter the tab name (e.g. it can be Translation or anything else).
  5. Enter the Session ID.
     Note: You will receive a Session ID via a confirmation email from the Ai-Media team.
  6. Once ready, click Save.
     

Disconnecting Ai-Media

To remove the Ai-Media integration from the event, navigate to the associated event area settings in the Event Dashboard and unselect the Enabled check box next to the app.

Alternatively, go to the Apps tab in your Organization Dashboard to uninstall the Ai-Media integration for the whole Organization.