How to clear the event or segment chat

  • Updated

In case your event spans across multiple days, managing the Event Chat becomes essential to maintain clarity and assist attendees in keeping track of ongoing communications.

You have the option to clear the Chat section within specific areas of your event separately, or alternatively, use your Event Dashboard to clear the entire chat across all sections at once.

Through the Event Dashboard

If you would like to clear the Event Chat for all of your Stages, Sessions, and/or Expo Booths at the same time, this is the best way to do it.

Go to your Event Dashboard > Venue > Venue Controls and under the "Activity Panel Settings" you can select any areas of the event and then click the Clear Chat button.

 

A pop-up will ask you to confirm your choice. Click Clear chat again to continue, or Cancel if you've changed your mind. 

Note: If you tick "Expo," "Stage," or "Sessions," the Chat will be cleared for all existing segment areas you have set up (e.g. all existing Sessions or Expo Booths). If you would like to clear Chat for individual areas of your Event (i.e. a specific Session) you will have to follow the instructions below. 

Specific Areas within the Event

If you would like to clear the Chat for just some of the areas of your event, then it's best to do it directly in each specific area. 

Head to the event area in which you would like to clear the chat. This can be the Event Chat, or within a specific Session, Stage or Expo Booth. 

Here, click on the three dots to generate a small pop-up and click Clear chat.

 

A pop-up will ask you to confirm your choice. Click Clear chat again to continue, or Cancel if you've changed your mind. 

 

Once you have cleared the Chat, you and your Attendees will see a note at the top of the Chat panel saying "The organizer has cleared the chat."

 

Accessing Chat history 

Even after the Chat has been cleared, you can still access the Chat history by downloading the Event Chat Report from your Event Dashboard > Analytics > Reports. 

You can download the chat report for individual sections of your Event. 

For more info on this report, check out our guide Event Chat Report.