Clearing the event chat can be especially beneficial for multi-day events or events with multiple segments. It helps maintain clarity and ensures that attendees can easily follow ongoing communications without being overwhelmed by previous messages. This guide explains how to clear the entire chat across all sections at once in the Event Dashboard and how to clear the chat within specific areas in the event venue.
Clearing chat through the Event Dashboard
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In a multi-track event event, you can clear the event-wide chat as well as the chat for all of your Stages, Sessions, and/or Expo Booths:
- Go to Event Dashboard > Venue > Venue Controls (or Event Dashboard > Setup > Access and settings for Onsite events).
- Under Activity Panel > Clear chat, select the event areas and click Clear chat.
✔ A pop-up appears asking to confirm your choice. - Click Clear chat again to continue.
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To clear the chat in a Webinar event:
- Go to Event Dashboard > Setup > Basics.
- Under Activity Panel, click Clear chat.
✔ A pop-up appears asking to confirm your choice. - Click Clear chat again to continue.
Tip: There is only one activity panel in a Webinar event. For more information on how to manage it, refer to Webinar event: Configuring the activity panel.
Clearing chat within the event
In the event venue, you can clear the chat for any specific event area. This process is the same for all event formats.
- Navigate to the desired event area where you want to clear the chat. This could be the event-wide chat or within a specific Session, Stage, or Expo Booth. In a Webinar event, there's one event area and activity panel only.
- In the activity panel, click the Menu icon.
- Click Clear chat.
✔ A pop-up appears asking to confirm your choice. - Click Clear chat again to continue.
Accessing chat history
After clearing the chat, you can still access the chat history in the Event chat report. Go to Event Dashboard > Analytics > Reports to download the chat report for individual sections of your event.