Integrating Pigeonhole Live with RingCentral Events

This guide explains how to install the Pigeonhole Live app on your Organization account and add it to your event for engaging polls and surveys.

What is Pigeonhole Live? 

Pigeonhole Live is an engagement tool used to create polls, quizzes, surveys, Q&As and more. Pigeonhole Live offers a free plan with limited functionality, while advanced features require a paid subscription. 

How does the integration work?

Pigeonhole Live can be embedded into the activity panel of a Stage, Session, Expo Booth, or Reception enabling attendees to participate in the poll within RingCentral Events without leaving the platform.

Installing Pigeonhole Live

To install the Pigeonhole Live app on your Organization account: 

1. In your Organization Dashboard, go to the Apps tab.
2. Click Discover more on App Store.
   
   
   
3. In the App store, you can find Pigeonhole Live under the Polls & surveys category.
   
   
   
4. On the Pigeonhole Live page, click Install app.
   ✔  You'll be prompted to confirm your choice. Click Install to continue.
   

Configuring Pigeonhole Live

Once you have created your Pigeonhole session, adjust the following Attendee settings to ensure it works within your RingCentral event:

1. Go to the More Settings > Attendees.

2. Under Profile Information, select the Allow creating attendee profiles through embed check box.
   
   
   

3. Under Registration Profiles, select the Enable registrant profile for this event check box.
   
   
   
4. Once ready, click Save.
5. Once saved, scroll down to the bottom of the same page. Under Registrants, select Settings from the drop-down menu.
   
   
   
6. In the Registration Profile Settings, select the Allow adding new Registrant Profiles through embed check box. Uncheck anything else.
   Note: If this option is greyed out, make sure you follow steps 2 and 3.
7. Click Save.
   

Adding Pigeonhole Live to your event

• In a multi-track event, Pigeonhole Live can be added to the Reception area and each Stage, Session and Expo Booth individually. 

  1. In the Event Dashboard, navigate to your Reception settings or to the settings of the specific Stage, Session or Expo Booth to which you'd like to add the app.
  2. Scroll down to the Apps section.
  3. Under Pigeonhole Live, select the Enabled check box.
  4. Enter the tab name (e.g. it can be Pigeonhole or anything else).
  5. Enter the Pass Code and Session ID.

     Note: Your Pass Code and Session ID can be copied from your Pigeonhole Live account. The Pigeonhole Live Pass Code (1) is displayed in your account header. The Session ID (2) can be copied from the Agenda tab.

  6. Once ready, click Save.

• In a Webinar event, there is a single activity panel due to the singular virtual space, either Stage or Session. To add Pigeonhole Live to your Webinar event:

  1. Go to Event Dashboard > Setup > Basics. 
  2. Scroll down to the Apps section.
  3. Toggle Pigeonhole Live on.
  4. Enter the tab name (e.g. it can be Pigeonhole or anything else).
  5. Enter the Pass Code and Session ID.

     Note: Your Pass Code and Session ID can be copied from your Pigeonhole Live account. The Pigeonhole Live Pass Code (1) is displayed in your account header. The Session ID (2) can be copied from the Agenda tab.

  6. Once ready, click Save.