Attendees will see two surveys when attending an event: a mid-event survey and a post-event survey. This guide details everything you need to know about these two surveys: how they are displayed, what they include, and how to customize or disable them.
Mid-event survey
When does it appear? The mid-event survey is sent at the halfway mark of an event (e.g., if an event is 24 hours long, it will be sent after 12 hours).
What does it include? It features a simple 1-10 scale asking how likely the attendee would be to recommend the event to a friend.
How does it appear? Attendees receive a notification in their Notifications menu. The notification remains until the attendee completes the survey.
Where do I find the results? Go to Event Dashboard > Analytics > Reports and generate a Survey Feedback Report.
Post-event survey
When does it appear? The post-event survey is sent when the event ends.
What does it include? It features two 1-10 scales asking how likely the attendee would be to recommend the event and the platform (RingCentral Events) to a friend as well as two text boxes to write what they liked and disliked about the event.
How does it appear? The post-event survey is shown in a pop-up window.
Where do I find the results? Go to Event Dashboard > Analytics > Reports and generate a Survey Feedback Report.
Customizing surveys
You can customize both surveys by changing the question text and the launch time.
- Go to Event Dashboard > Venue > Survey Builder (or Event Dashboard > Analytics > Survey Builder for Webinar events).
- Click the Pencil icon next to the selected survey. (Or click the Menu icon ••• and select Customize or Schedule).
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In the Survey editor, you can:
- Customize the Survey name, Page title and Page description.
- Customize the question text but NOT the question format (i.e. ratings based questions will remain ratings based, and text based will remain text based).
- Click the Eye icon to disable the question.
Note: You cannot edit or disable the second question on the post-event survey (How likely are you to recommend to a friend or colleague that they attend an event hosted on RingCentral Events?).
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In the Survey schedule, you can change the launch time of the survey. Select one of the available option or schedule a specific time.
- Click Save.
Disabling surveys
You can disable the surveys before the event starts.
Warning: The surveys cannot be disabled once the event has started.
- Go to Event Dashboard > Venue > Survey Builder (or Event Dashboard > Analytics > Survey Builder for Webinar events).
- Click the Pencil icon next to the selected survey. (Or click the Menu icon ••• and select Customize or Schedule).
- The survey will be marked as disabled. You can enable it back before your event starts.