Using external URLs in an event

  • Updated

External URLs can be used to direct attendees to external web pages or link to additional important information outside RingCentral Events platform. This guide explain how to add a hyperlink to the text, add external URL to the schedule segment and create a custom event area.  

Adding external URLs to text

You can add hyperlinks to the text within customizable content areas across event.   

To add a hyperlink:

  1. Highlight the text that you would like to add a URL to.
  2. Click the Link icon.
    adding_external_url_to_text.png
  3. Enter the URL of your choice to the small pop-up. 
    Note: You must use the full URL for it to work correctly. The correct format is https://www.example.com. If it is not correct, the attendee will be directed to an error page. To be safe, you can copy and paste the correct link directly from the address bar. 

    Screenshot 2023-11-03 at 2.35.02 PM.png

  4. Click the green arrow (or Save) to add the link to the text.

    ✔ The hyperlink containing the External URL will be styled as a link and must be clicked on directly to take the attendee to the page of your choice.

Adding external URLs to the schedule

When creating a schedule, you can link an item to an external URL rather then an existing event area:

  1. In the schedule segment settings, under Segment type, select External URL.
  2. Enter the URL of your choice. 
    Note: You must use the full URL for it to work correctly. The correct format is https://www.example.com.
  3. Select the Open URL in new tab check box so that it will open the link in a new tab, and leave the RingCentral event page open. 
  4. Finalize creating or editing your schedule item and click Add to schedule / Save

Note: Attendees will be able to click on the schedule segment and get redirected to the external page only when the schedule segment is live.

Tip: You can also add an external URL as a hyperlink directly to the schedule description. 

Adding a custom area

Custom event area allows you to have an extra icon on the left navigation sidebar within your event to redirect attendees to an external web page for more content or additional information about your event.

Important: Creating custom areas is not supported on the legacy Starter plan.

Tip: The custom area can be linked to a schedule item in the same way as any other event area.

  • To create a custom area in a multi-track event:

    1. Go to Event Dashboard > Setup > Basics.
    2. Under Event area, select the Custom area checkbox. 
      ✔ Custom area settings open.
    3. Enter the following details:
      • Custom area title
      • Custom area icon (recommended .SVG format and at 24x24 pixels)
      • Custom area URL 
        Note: You must use the full URL for it to work correctly. The correct format is https://www.example.com.
      • Select if you want the URL to open in a new window when clicked
    4. Click Save to apply the changes.

  • To create a custom area in a Webinar event:

    1. Go to Event Dashboard > Setup > Basics.
    2. Click Show webinar areas
    3. Under Webinar area, select the Custom area checkbox. 
      ✔ Custom area settings open.
    4. Enter the following details:
      • Custom area title
      • Custom area icon (recommended .SVG format and at 24x24 pixels)
      • Custom area URL 
        Note: You must use the full URL for it to work correctly. The correct format is https://www.example.com.
      • Select if you want the URL to open in a new window when clicked
    5. Click Save to apply the changes.

And that's everything you need to know about external URLs!