Setting up Syncwords on the RingCentral platform

  • Updated


What are the capabilities of the Syncwords integration?

The Syncwords integration enables captioning of stages, sessions or booths via a widget in the right-hand panel of a RingCentral event area. Syncwords provides 24/7 support for your event and can translate captions into more than 100 languages.

Attendees will see an additional tab, from which they'll be able to select from the languages provided by the event organizer.

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What plans is the Syncwords integration available on?

The Syncwords integration is available to RingCentral's Events Business plan. However, you will need to purchase Syncwords independently to be able to use it in your RingCentral events. 

How to get started with a Syncwords account?

You will need to have an account with Syncwords and links for the Syncwords widget to use this app. Please use this order form to get started with Syncwords!

How do I set up the Syncwords integration?

  • Once you have your Syncwords link, you can set it up in any stage, session or expo booth.

  • To get started, you will need to install the Syncwords app to your RingCentral Organization. You can access the app store by going to your Organization Dashboard and heading to the Apps tab. Then click on Discover More on App Store. 

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  • You can find Syncwords under the Translations category. Click Install app to add the Syncwords app to your Organization.

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  • You can now configure Syncwords in your event. Choose an event and navigate to the relevant area of your event dashboard by navigating to Event Dashboard > Venue > Stage/Session/Expo (for this example we'll use a Session). In the "Apps" section of the configuration page, you'll see fields that will allow you to name the tab within the event, specify the Syncwords ID, and enable the app:

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  • Name the tab (for Syncwords, a common name is something like 'Captions'), and provide the Syncwords ID (the ID will be the code at the end of your Syncwords link, e.g. the 'i-EmEZIT' in the link

  • Once these have been provided, tick the check box and hit Save at the bottom of the page.

  • You can now use the Preview Event button in the top right hand corner to check the Syncwords app in the relevant event area:

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  • You can repeat these steps for any event area that should contain the Syncwords widget, and you're ready to go! Syncwords will work closely with you to help you understand how they'll operate in your event.


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