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Integrating KUDO with RingCentral Events

  • Updated

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This guide explains how to install the KUDO on your Organization account and add it to your event for simultaneous translation.

What is Kudo?

KUDO proives audio and caption translation services and supports 200+ spoken and sign languages. KUDO has a network of 10,000+ world-class interpreters. You need a paid license to use this app. Refer to the KUDO website to get a quote. 

How does the integration work?

KUDO can be embedded into the activity panel of a Stage, Session or Expo Booth to enable audio interpretations of your presentations and workshops. Attendees will be able to select one of the available languages and hear the translated speed in real time.

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Important notes:

  • Kudo integration is only supported on the desktop device. Attendees will not be able to access it in the Attendee app or in the mobile browser.
  • Attendees need to manually mute stage audio to be able to clearly hear the translation (if they do not, they will get both the original audio and the translated audio over the top of each other).

Installing KUDO

To install the KUDO app on your Organization account: 

  1. In your Organization Dashboard, go to the Apps tab.
  2. Click Discover More on App Store.
  3. In the App store, you can find KUDO under the Translation category.
  4. On the KUDO page, click Install app.
    ✔  You'll be prompted to confirm your choice. Click Install to continue.

Adding KUDO to your event

  • In a multi-track event, KUDO can be added to each Stage, Session and Expo Booth individually.

    1. In the Event Dashboard, navigate to the selected Stage, Session or Expo Booth settings.
    2. Scroll down to the Apps section.
    3. Under KUDO, select the Enabled check box.
    4. Enter the tab name (e.g. it can be Translation or anything else).
    5. Enter the Widget ID.
      Note: Your Widget ID can be copied from your KUDO URL. Here what the URL will look like:
      https://audio-widget.kudoway.com/[Widget ID]
    6. Once ready, click Save.

  • In a Webinar event, there is a single activity panel due to the singular virtual space, either Stage or Session. To add KUDO to your Webinar event:

    1. Go to Event Dashboard > Setup > Basics. 
    2. Scroll down to the Apps section.
    3. Toggle KUDO on.
    4. Enter the tab name (e.g. it can be Translation or anything else).
    5. Enter the Widget ID.
      Note: Your Widget ID can be copied from your KUDO URL. Here what the URL will look like:
      https://audio-widget.kudoway.com/[Widget ID]
    6. Once ready, click Save.

Disconnecting KUDO

To remove the KUDO integration from the event, navigate to the associated event area settings in the Event Dashboard and unselect the Enabled check box next to the app.

Alternatively, go to the Apps tab in your Organization Dashboard to uninstall the KUDO integration for the whole Organization.

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