Replay: Making event recordings available to attendees during the event

  • Updated

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Organizers can choose which Session and Stage recordings to make available to attendees inside an area called Replay.

Event Attendees will be able to filter (according to segment and dates) and watch any content they missed or would like to watch again, right from the event hosted on RingCentral.

Tip: For more information on how Attendees can access post-event Replay recordings, check out our guide How to make recordings available after the Event.
Note: Free plans do not have access to recordings. Additionally, if you upgrade to a paid plan, your previous events from the time you were on the Free plan will not have recordings.

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Note: The Stage and Sessions recording feature must be enabled to use Replay. 

How to make the recordings available during the event 

First, you will need to enable the Replay area for your event. Go to the Event Dashboard > Setup > Basics page. Under the section "Event Areas," check the Replay box. Hit Save at the bottom of the page. 

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Once your Stage and Session recordings are available, you can go on to make each of them visible within the event. Go to the Event Dashboard > Recordings. This gives you access to all your event recordings

Click on any of the recordings you want to make available in the Replay area of the event and hit the Publish button. After this, the recording will be visible in the Replay area of the event. 

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You can also rename the recording, download, or delete it. 

Are there any limitations?

Currently, there are some limitations to what will be recorded within your event. The following features will not be included in your available recordings:

  • Mirroring from a Session or Stage when using RTMP
  • Apps and integrations
  • YouTube videos

Additionally, the Replay feature is not available on the RingCentral Mobile App and can currently only be accessed on a web browser. 

Editing your recordings

You can cut each recording and download them as many times as you like, however, you can only publish one version of each recording to your Replay area at any one time. 

For more information, check out our guide How to cut event recordings.

How to add Replay to your schedule

It's also possible to add Replay to your schedule to encourage people to catch up on Sessions or Stage events that they may have missed during the live event. 

Go to the Event Dashboard > Venue > Schedule and click Add to schedule or select the + next to the timeframe you want to add it to.

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Select Replay from the drop-down list under Session type and fill out the required information, then click Add to schedule.

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You will see the new segment on your schedule that will link directly to Replay when it is live. For more information on how to create a schedule, check out our guide How to create a Schedule for an event.

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Replay analytics

You can view how many times each recording was watched and by which attendees. Check out our Replay Viewers report and Replay Recordings report articles for more information. 

Other things to note: 

  • It takes a minimum of 1/3 of the recording length time in order for a recording to appear in the recording library. For example, if a recording was 60 minutes, organizers can expect to see it in the recording library in roughly 20 minutes. However, it can take up to 24 hours for your recordings to become available. 
  • Replay is available for all ticket types and cannot currently be restricted by ticket type. 
  • If Replay is enabled or disabled by the Organizer during a live event, Attendees will need to refresh in order to see the change reflected in the event.

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