Creating a registration form

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You have the flexibility to configure your registration form to collect information from attendees when they register. This guide explains how to add custom questions and details the attendee experience.

Adding custom questions

We require you to collect first name, last name, and email because we use that information to set up an account for that attendee upon registering. To add a custom question:

  1. Go to Event Dashboard > Registration > Registration Form.

  2. Under From Fields, select your preferred question type:
    • Single line text: A single text box that can be used for collecting short responses.
    • Paragraph text: A larger box that can be used for collecting multiple lines of text.
    • Multiple choice: Multiple radio buttons that can be used for collecting a single response. Attendees can select one choice.
    • Checkboxes: Checkboxes that can be used for collecting multiple responses. Attendees can select multiple choices.
    • Conditional: Organizers can create if-then logic questions based on an attendee's answer. If the attendee gives specific answers, they may see another question surface depending upon the initial answer. Note that only one option can be conditional - not both. 
    • Date: A calendar field for collecting a specific date.
    • Country: A dropdown selection that includes the list of all countries. 
    • Legal: A checkbox that requires selection before proceeding. You can link your Terms & Conditions or similar documents to be acknowledged by your attendees.
    • Hidden: A hidden field that only displays when included in the URL of the shared landing page.
  3. Click the selected question type. 
    ✔ The new field is added under your existing questions. Scroll down to find it if needed.

  4. Under Question, in the Question type drop down, you can select a different question type if you've changed your mind.
  5. The configuration of your question differs depending on the selected type. In the Question textbox, type your question. When adding a multiple choice or checkboxes, click + Add answer to add additional options or Delete to remove them.
  6. To create a pre-populated answer, depending on the selected question type, toggle on Set as Default next to the selected option or toggle on Create default answer. In the Default answer textbox that appears, type your default answer. The answer will be pre-populated in the field, but the user will be able to change it.
  7. In the Ticket types drop-down, select which ticket types must answer the question.
  8. To make the question required, select the Required question check box. Attendees will need to answer it in order to register or access the event. 
  9. If your event is Hybrid or Onsite, in the Answer Visibility drop-down, select the available options: 
    • Attendees at self-check-in: When attendees check in via Kiosk Mode, they will be asked to verify their information. They will be able to see their answers.
    • Admins of the Organizer app: Organizers will be able to see and edit the answers in the Organizer app.
    • Lead mode of an attendee: Exhibitors will be able to view the answers when lead retrieval is enabled, and they are given access via their booth.
  10. Once done, click Save.
    ✔ The new question will be added to the list and you can proceed to adding a new one. Click the Pencil icon to edit it or the Bin icon to delete it.

Attendee experience

When registering for the event, after selecting a ticket, users will be asked to fill in the registration form. Name and email are listed under Basic Information, while all custom questions are listed under Additional Information. Users will need to fill in all required questions in order to proceed.

Alternatively, if a user gets registered via a Magic Link invite or somebody else purchases a ticket for them in bulk, they will be offered to complete the form when entering the event for the first time. They will need to fill in all required questions in order to proceed.

Retrieving registration form answers

To review and edit registration form answers, go to Event Dashboard > People > Registrants, hover over the selected registrant, click the Menu icon ••• and select See details. For detailed steps, refer to our guide on Accessing and editing registration form answers.

The registration form answers are also included in the Registrants report, Attendees report, and No-Shows report. The column Custom Form Completed shows whether a custom form has been completed, if available. Additional columns for the questions and answers will appear after this column.

Note: If you delete an existing registration form field, all of the collected information from this form will also be deleted and no longer be shown in the event reports.


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