Streaming issues via RTMP

  • Updated

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When streaming to RingCentral Events via RTMP, you may run into issues such as video blurriness or freezing. This guide explains how to change the resolution settings and switch to the backup/fallback provider in order to fix this.

Changing resolution settings

The resolution of the stream can be compromised by the speed and strength of the internet connection of the computer streaming the video resulting in blurry, freezing and low-quality playback. To compensate for this, you will need to change the resolution of the stream.

Note: You will need to stop the broadcast to make changes.

To change your resolution in OBS (follow the same steps to configure the stream when using any other streaming software):

  1. Go to Settings > Video. 
    • Base and Output Resolution: should be the same. We support up to full HD 1920x1080p. On a low internet bandwidth, you can stream with 1280x720 (Output Resolution). Most attendees will not be able to tell the difference, and this will greatly improve the stream playback.
    • Aspect Ratio: 16:9
    • Common FPS Values: 30 (we support 30fps or 60fps)


  2. After changing resolution, go to Settings > Output to adjust encoder settings if needed. 
    • Rate Control: CBR
    • Bitrate: up to 8500 Kbps. We recommend going with 5000Kbps for 1080p and 3500Kbps for 720p. If your system or internet connection can't cope, try using a lower bitrate - around 3000 kbps or lower. A few tests will help find the "sweet spot" for your system.

Tip: For more recommendations, refer to our guides on Streaming from OBS to Stage via RTMP and Required RTMP Streaming Encoder Settings.

Tip: If possible, use StreamYard as it supports streaming to RingCentral Events Stages natively, ensuring the best performance. To learn more about it, refer to our guide on Streaming from StreamYard to Stage via RTMP.

Switching RTMP provider

If changing resolution doesn't help, you can change the RingCentral Events stream provider. 

When generating the RTMP setup, two separate RTMPs URLs are created: Preferred and Backup. We use MUX as the preferred provider and IVS (Amazon's Interactive Video Service) as the backup.

Use the preferred provider first and switch to the backup provider when experiencing streaming issues. 

Note: You will need to stop the broadcast to make changes.