Here you will find the list of frequently asked questions coming from Organizers. To learn more Organizer responsibilities and permissions, refer to our guide Becoming an Organizer.
How can I preview an event?
To preview an event, click Preview Event in the Event Dashboard.
If your event is not yet live, you will be taken to the waiting room first. Click preview the event to proceed.
How do I make my event go live?
When you are setting up your event, you choose a time and day you want the event to occur. Your event will automatically go live 5 minutes before the designated start time.
Additionally, you can enable Early Access to let attendees access the Reception and Networking areas before the start time.
Do Organizers have to control the Backstage?
Yes. Only Organizers add people and content to the screen and go live on the Backstage. To learn more about permissions, refer to our guide Understanding roles & permissions: Organizers, Moderators, Speakers.
Will my event automatically close when the time is up?
The doors will close 10 minutes after the end of your event. This will give your attendees some time to get last-minute questions answered, as well as any last-minute connections made.
How do I extend my event?
A. If you need more time to wrap things up, you can extend your event by changing the event end time in Event Dashboard > Setup > Basics while your event is still live. If your event has already finished, you'll get the option to extend it by 15 minutes.
How do I delete an event?
It's not possible to delete an event with registered attendees. To proceed, you will have to manually remove registrants from the Event Dashboard > People > Registrants page first.
How do I remove, block, mute an attendee?
If an attendee is posting inappropriate messages in the chat, you can quickly delete them by hovering the message and clicking the Bin icon.
In the activity panel, in the Chat or People tab, find the attendee and click on their profile picture. In the Profile page, click the Menu icon ••• to be able to:
- Mute this person for me to prevent them from sending you messages.
- Mute this person to prevent them from sending messages across the whole event.
- Block this person to immediately ban them from the event.
- Report User for inappropriate content.
How do I change the Organization logo?
To review and update your Organization profile, including the logo, in the Organization Dashboard, click the Profile icon and click Manage Organization. For detailed steps, refer to our guide on Updating your Organization profile.
How can I transfer my Organization to a different person?
To transfer the Organization ownership, please contact our Support team from the same email you're using to manage your Organization.
What is an Organizer Pass?
Previewing the event venue from the Event Dashboard creates an Organizer pass, a dedicated ticket reserved for Organizers allowing them to join an event without needing to buy a ticket. Organizer passes are not included in the event reports or analytics but play an important role on the backend.
Warning: Without previewing your event and having an Organizer pass created, you won't be able to access the Backstage studio via the direct link.