To ensure optimal resolution and playback quality for screen sharing on RingCentral Events, follow these troubleshooting steps:
Check internet speed: Use Speedtest.net to check your internet speed.
- Minimum: 5 Mbps download and 2 Mbps upload.
- Ideal: 30 Mbps download and 10 Mbps upload or higher.
- Use an Ethernet cable instead of WiFi whenever possible.
- Ensure no software updates, streaming apps, or torrent downloads are running in the background.
- Avoid heavy usage on the same network (e.g., someone else streaming a 4K movie can affect your connection).
Check connectivity settings: Run our Pre-Event Check to see if there are any connectivity issues.
Optimize video sharing: If a speaker is sharing a video, consider using the YouTube share feature in a Session or sharing an uploaded video file in the Backstage studio.
Monitor CPU usage: Screen sharing is resource-intensive.
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Ask a speaker to check their CPU usage:
- On macOS: Press Cmd+Space, type Activity Monitor and check the CPU tab.
- On Windows: Press Ctrl+Alt+Delete, select Task Manager, go to the Performance tab.
- If CPU usage is high, try the following:
- Close unnecessary browser windows and tabs.
- Consider turning off the camera while screen sharing.
- Close other applications that are not needed.
Adjust Stage settings: If the speaker is presenting on Stage, Organizers can disable Low Latency Mode in the Stage settings. This may help with better screen share quality.