Managing event chat

  • Updated

There are several ways Organizers can manage the chat to tailor and improve your event experience. This guide outlines how to pin or delete a chat message, clear the chat, and disable GIFs.

Tip: To understand more about the attendee experience in the chat, refer to Using the chat area.

Pinning a chat message

Pinning a message is a great way to highlight key information for your attendees. A pinned message is is displayed at the top of the chat, making it easily accessible to all attendees, even as new messages are posted.

Note: Only Organizers or Organization team members can pin messages.

To create a pinned message:

    1. Send a chat message with the content you want to highlight.
    2. Hover over the message and click the Pin icon.

A pinned message is is displayed at the top of the chat and marked with the Pin icon.

Note: You can only have one pinned message per each segment chat (Event, Stages, Sessions, Expo Booths).

To unpin the message:

      1. Hover over the pinned message. 
      2. Click the Pin icon once again.

To replace the pinned message with another one:

      1. Hover over the message you would like to pin.
      2. Click the Pin icon.
        ✔ You will then get a prompt to confirm this action.
      3. Click Replace to continue.
        ✔ The new pinned message will be displayed in the same way as shown above and will replace the existing one.

Deleting a chat message

To delete a message:

      1. Hover over the message and click the Bin icon.
        ✔ A pop-up appears asking to confirm your choice.
      2. Click Delete to continue, or Cancel if you've changed your mind.

Note: Only Organizers or Organization team members can delete messages.

Clearing chat

Clearing the event chat can be especially beneficial for multi-day events or events with multiple segments. It helps maintain clarity and ensures that attendees can easily follow ongoing communications without being overwhelmed by previous messages.

  • To clear a chat in a Virtual or Hybrid event:

    1. Go to Event Dashboard > Venue > Venue Controls.
    2. Under Activity Panel > Clear chat, select the event areas and click Clear chat.
      ✔ A pop-up appears asking to confirm your choice.
    3. Click Clear chat again to continue, or Cancel if you've changed your mind.

    To clear the chat for a specific event area in the event venue, follow these steps:

    1. Navigate to the desired event area where you want to clear the chat. This could be the event-wide chat or within a specific Session, Stage, or Expo Booth.
    2. In the activity panel, click the Menu icon.
    3. Click Clear chat.

    Tip: For more information on clearing the chat in a multi-track event, check out our article on Clearing the event or segment chat

  • To clear a chat in an Onsite event:

    1. Go to Event Dashboard > Setup > Access and settings.
    2. Under Activity Panel > Clear chat, select the event areas and click Clear chat.
      ✔ A pop-up appears asking to confirm your choice.
    3. Click Clear chat again to continue, or Cancel if you've changed your mind.

  • To clear the chat in a Webinar event:

    1. Go to Event Dashboard > Setup > Basics.
    2. Under Activity Panel, click Clear chat.
      ✔ A pop-up appears asking to confirm your choice.
    3. Click Clear chat again to continue, or Cancel if you've changed your mind.

    To clear the chat in the event venue:

    1. Head to the event area in which you would like to clear the chat. This can be the event-wide chat, or within a specific Session, Stage or Expo Booth.
    2. In the activity panel, click the Menu icon.
    3. Click Clear chat.

    Tip: There is only one activity panel in a Webinar event. For more information on how to manage it, refer to Webinar event: Configuring the activity panel.

Note: After clearing the chat, you can still access the chat history in the Event Chat Report

Disabling GIFs

Note: In the Webinar events, GIFs are enabled by default and you cannot disable them. 
  • To disable the use of GIFs in the chat in a Virtual or Hybrid event:

    1. Go to Event Dashboard > Venue > Venue Controls.
    2. Under Instant Commands, unselect the Giphy check box.
    3. Click Save to save the changes.
  • To disable the use of GIFs in the chat in an Onsite event:

    1. Go to Event Dashboard > Setup > Access and settings.
    2. Under Instant Commands, unselect the Giphy check box.
    3. Click Save to save the changes.