How to contact the event organizer

  • Updated

If you are having trouble accessing an event, need to cancel or refund your ticket, or have any other questions, you will want to reach out to the Organizer of the event that you’re attending. RingCentral is the virtual platform for the event, but all contents and ticket sales are handled by the Event Organizers themselves. 

You can reach out to the organizer directly for the following reasons: 

  • Refunds and invoices
  • Ticketing questions
  • Access to the event and event time, date, or location details
  • Event contents, certifications, credits, recordings, or other materials
  • General questions regarding the event 

Classic Registration page

If your event has a registration page that looks like this, you will notice the Hosted by section. There may be a selection of icons present which will provide you with the Event Organizer’s email address and/or social media pages. Each icon allows you to get in touch with the Organizer in a different way.

Screenshot 2023-11-09 at 11.05.18 AM.png

 

Advanced Registration page

If the Organizer is using a customized advanced layout that looks something like this, they may or may not have their contact information listed.

Screenshot 2023-11-09 at 10.59.21 AM.png

If they don't, the best way to contact them is by entering the event. In the Chat on the right-hand side, you can identify the Organizers as their messages will be highlighted and they will have an "Organizer" label next to their name. 

Screenshot 2023-11-09 at 11.00.14 AM.png

Click on their name and small pop-up will appear. Here, you can choose to Send a message or click View full profile. 

Screenshot 2023-11-09 at 11.00.57 AM.png

If you click Send message, you will be taken to a private chat where you can send a message directly to them. If you click View full profile you will be shown their full profile where you can find their social media links, if they have included them on their profile. You can also choose to Send message from this view, too.

Screenshot 2023-11-09 at 11.03.18 AM.png

Note: Depending on the settings that the Organizer has chosen, these options may not be available.