I'm having audio and/or video issue on Windows

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If you are having video and audio issues in Windows, find below a few in-depth troubleshooting guides to help make sure everything is set up correctly for your device as well as testing things are working properly.

Fix sound issues

If you’re having audio problems, the following guide might help. The tips are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn’t. There are quite a few steps, if you know exactly what you are looking for go ahead and skip to that step accordingly. Otherwise, simply try these suggestions:

  • Make sure your browser page and browser are not muted
  • Check the volume on your speaker and in your Windows settings
  • Run the Windows Audio Troubleshooter
  • Update your audio drivers, browser and Windows Software
  • Go to your sound settings and make sure you only have one active playback device
  • Turn off audio enhancements
  • Lower the audio format bit and frequency setting in your speakers advanced properties

Also available on the Microsoft Support site here: Fix sound or audio problems in Windows.

Fix microphone issues

If you are having trouble with your microphone features, the following guide can help you troubleshoot and resolve issues. It contains info on how to:

  • Make sure apps have access to the microphone
  • Make sure others can hear you
  • Troubleshoot the microphone volume 

It is available on the Microsoft Support site here: Fix microphone problems.

Fix Camera issues

When your camera isn't working in Windows, it might be missing drivers after a recent update. It's also possible that your anti-virus program is blocking the camera, your privacy settings don't allow camera access for some apps, or there's a problem with the app or website you want to use. The following guide will help you troubleshoot your camera, it even has a one-click button to test your camera functionality. It contains info on how to:

  • Test your camera with a one-click button
  • Check software updates for your device 
  • Give your apps permissions for the camera with a one-click button
  • Check your antivirus software
  • Check your camera drivers

Also available on the Microsoft Support site here: Camera doesn't work in Windows.

You can also find further help in our guide I'm having camera and/or microphone issues on Windows.