Enabling Single Sign-On (SSO)

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Single sign-on (SSO) is an authentication method that allows a user to sign in with a single ID across multiple applications and websites. RingCentral Events provides the option to enable SSO at the event level, restricting event access to corporate team members. This guide outlines how to enable SSO, bypass SSO using Magic Links, and details the attendee experience when accessing an SSO protected event. 

Important: Single Sign-On (SSO) can be enabled for accounts on the Enterprise plan and on the RingCentral Events 1000+ plans and we recommend that users work directly with their Customer Success Manager to ensure this feature is fully enabled and set-up correctly with our SSO vendor, WorkOS.

Enabling SSO on an event

Once the feature is enabled by the RingCentral Events team, go to Event Dashboard > Registration > Landing Page and select the Enforce SSO-only event registration checkbox.

Attendee experience when accessing an SSO protected event

For events that are protected by Single Sign-On (SSO), when the attendee accesses the event link, they will see a restricted event page that tells them that this event is a protected area and should only be accessed by the authenticated users. When the attendee clicks the Proceed anyway option, they will be re-directed to the organization's SSO page as per their IDP (Identity Provider). We are using an Okta page as an example here.

Upon validating with the correct credentials, the attendee will have an account automatically created (if not already existing) and logged in to RingCentral Events and the user will see the event registration page.

Inviting external users via Magic Links for SSO protected events

To invite external users to an SSO-protected event, you can utilize the Magic Links. Users invited through a Magic Link invite will be able to login to RingCentral Events, access the event, and bypass the SSO.

Warning: This option should strictly be used for external users or users who can't validate themselves through the SSO method in order to protect these internal events.

Do I need to customize emails?

Attendees need to authenticate through their SSO portal to access the registration page and to register for an event. Once registered, they'll receive automated event emails. Many of these emails  include Magic Links by default. However, with SSO enabled, the magic link is automatically replaced with the Reception page link. Therefore, you don't need to customize emails.

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