Single sign-on (SSO) is an authentication method that allows a user to sign in with a single ID across multiple applications and websites. RingCentral Events provides the option to enable SSO at the organization and at the event level, restricting event access to corporate team members. This guide outlines how to enable SSO, the attendee experience when accessing an SSO-protected event, and how to bypass SSO using Magic Links.
Configuring SSO
Once SSO is enabled by the RingCentral Events team, you will need to set it up for your Organization:
- In your Organization Dashboard, go to the Apps tab.
- Click Discover More on App Store.
- In the App store, you can find SSO under the Management category.
- On the SSO page, click Manage SSO connections and follow the WorkOS setup wizard to complete the SSO connection setup.
Note: Let your Account Executive know, if you would like to enable the Enforce SSO option for your Organization on the backend. This means all Organization admins will be required to sign in via SSO.
Enabling SSO on an event
Once you complete the SSO setup, go to Event Dashboard > Registration > Landing Page and select the Enforce SSO-only event registration checkbox to enable SSO on your event.
Note: If the SSO Enforced option is enabled for your Organization, enabling SSO on an event will require SSO sign-in to preview an event as an Organizer. To preview your event without having to sign in via SSO each time, unselect the Enforce SSO-only event registration checkbox while building the event. Enable this option again when the event setup is finished.
Attendee experience when accessing an SSO-protected event
When accessing an event protected by Single Sign-On (SSO), attendees will see a page informing them that this event is a protected area and should only be accessed by authenticated users. When the attendee clicks the Proceed anyway option, they will be redirected to the organization's SSO page as per their IDP (Identity Provider). We are using an Okta page as an example here.
Upon validating with the correct credentials, the attendee will have an account automatically created (if it does not already exist) and logged in to RingCentral Events. The user will then see the event registration page.
Inviting external users via Magic Links for SSO-protected events
To invite external users to an SSO-protected event, you can utilize the Magic Links. Users invited through a Magic Link invite will be able to log in to RingCentral Events, access the event, and bypass the SSO.
Do I need to customize emails?
Attendees need to authenticate through their SSO portal to access the registration page and to register for an event. Once registered, they'll receive automated event emails. Many of these emails include Magic Links by default. However, with SSO enabled, the magic link is automatically replaced with the Reception page link. Therefore, you don't need to customize emails.