How to remove and refund attendees

  • Updated


Organizers can manage the registration for their event in the Event Dashboard. In addition to that, they can create receipts and issue refunds to attendees through their Stripe account.

Things to note about refunding and blocking attendees from the Event Dashboard

  • Refunding an attendee will refund the ticket paid the price (the promo code might be applied, so it may be the paid the price, not the original ticket price) to an attendee. Note that they will stay registered for the event.
  • A refunded attendee will not count as a registration for any included/extra registrations in the Billing tab.
  • Blocking an attendee will remove them from the event, and they will not be able to re-register for this event. Note that only blocking an attendee will not refund their ticket. A blocked attendee will still be counted as a used registration in the Billing tab.
  • Both refunding and blocking an attendee will process a refund and remove the existing registration. It will not be counted in the Billing tab. Users will be able to purchase another ticket for the same event. 

How to issue refunds to attendees

Select an option from the tabs below to discover how you can process a refund.

  • Through the Event Dashboard

    • Go to the Event Dashboard > People > Registrants page. 
    • Find the attendee’s email using the search box and then click the three dots on the right-hand side of their entry and click See details from the dropdown that appears.

    • On the panel that pops up, click the Refund ticket button at the bottom of the page.

    • You will be asked to confirm if you want to refund this attendee. Once confirmed, the registration will be marked as refunded on the list.


      Note: A registrant with a "pending acceptance" registration status will not be displayed as “refunded” on the event dashboard when refunded from Stripe. This is because pending registrations are not complete and cannot be edited.

      For more information on moderating your event, check out this article.

  • Through your Stripe Dashboard 

    • Go to Stripe and sign in to your account
    • Find the payment to be refunded on the payments overview page.
    • Click the ••• icon to the right of the charge. From the resulting menu, select Refund payment. Screenshot_2021-03-18_at_14.08.10.png
    • By default, you’ll issue a full refund. For a partial refund, enter a different amount to be refunded.
    • Select a reason for the refund. Click Refund.
    • Alternatively, you can click on the payment itself and click Refund on the next page Screenshot_2021-03-18_at_14.11.23.png
    • Note: If an attendee is shown as "pending acceptance" on your Event Dashboard > Registrants page and they are sent a refund, their status will remain as "pending acceptance."

Stripe and RingCentral Events fees charged on top of every ticket sale are not refundable. If an organizer issues a full refund, the entire amount the attendee paid gets refunded, which means the organizer will incur some losses. To learn more about the fees and see an example of a detailed ticket purchase and refund, please look at this article.

It should take 5-10 days for the customer to see the credit after issuing a refund. 

To learn more about issuing refunds through Stripe, click here

How to block attendees

Blocking attendees only will prevent them from accessing the event or registering again. However, if you both block an attendee and refund them, their record will be removed from the list of Registrants, and they can register for the event again.  

  • Go to the Event Dashboard > People > Registrants page.
  • Find the attendee’s email using the search box, click the three dots on the right-hand side of their entry, and click Block from the dropdown that appears.
  • You will be asked to confirm if you want to block the attendee.

  • Blocked registrants will be marked as such on the Registrants page, and you can unblock them. 

  • If you block an attendee after refunding them via the Event Dashboard, their record will be removed from the list. 


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