To sell paid tickets, you need to connect your Stripe account to your Organization. Stripe is the only billing platform supported on RingCentral Events. This guide explains how Stripe Direct Billing works and outlines the Stripe and RingCentral Events fees.
Note on PCI Compliance: RingCentral is PCI compliant when processing customer payments as a merchant and provides PCI-compliant services as part of its Contact Center and RingCX product offerings. RingCentral Events is not PCI compliant with RingCentral as a Service Provider. Payment processing for RingCentral Events is handled by PCI-compliant partner, Stripe. For more information, refer to Stripe's documentation:
Transactions
When a customer purchases a ticket on the event landing page, you receive the payment in your Stripe account. Your ticket sales revenue is deposited into your Stripe account 3-7 days after the sale occurs.
Commission
The commission is automatically charged as part of the payment:
- Stripe payment processing fee depends on the country.
- RingCentral application fee is 2%.
Payment details
This means you can see every transaction and ticket purchase in your Stripe account, create receipts for attendees, and process refunds.
This is what a charge looks like in Stripe:
Example: RingCentral Events 500
Let's calculate your ticket sales profile if you're on the RingCentral Events 500 plan:
- An attendee buys a ticket for $100.
- RingCentral Events gets $2 (2%).
- Stripe gets $3.2 (~2.9% + 30 cents).
- You get $94.8.
If you issue a full refund, the entire amount the attendee paid gets refunded which means you will incur some losses:
- The attendee gets $100 back.
- RingCentral Events and Stripe keep their fees.
- You have a net sale of -$5.2, to cover the Stripe and RingCentral fees, plus the refund.