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Stripe Direct Billing

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To sell paid tickets, you need to connect your Stripe account to your Organization. Stripe is the only billing platform supported on RingCentral Events. This guide explains how Stripe Direct Billing works and outlines the Stripe and RingCentral Events fees. 

Warning: Selling paid tickets is available in countries where Stripe is supported. 

Transactions

When a customer purchases a ticket on the event landing page, you receive the payment in your Stripe account. Your ticket sales revenue is deposited into your Stripe account 3-7 days after the sale occurs.

Note: The minimum charge amount on Stripe is $0.50 USD (or equivalent in your currency). Therefore, when applying promo codes and discounts, ensure the final balance is above $0.50 USD for the transaction to be processed.

Commission

The commission is automatically charged as part of the payment:

Payment details

This means you can see every transaction and ticket purchase in your Stripe account, create receipts for attendees and process refunds.

This is what a charge looks like in Stripe:

Screenshot_2021-03-02_at_17.22.06.png

Example: RingCentral Events 500 

Let's calculate your ticket sales profile if you're on the RingCentral Events 500 plan:

  • An attendee buys a ticket for $100.
  • RingCentral Events gets $2 (2%).
  • Stripe gets $3.2 (~2.9% + 30 cents).
  • You get $94.8.

If you issue a full refund, the entire amount the attendee paid gets refunded which means you will incur some losses:

  • The attendee gets $100 back.
  • RingCentral Events and Stripe keep their fees.
  • You have a net sale of -$5.2, to cover the Stripe and RingCentral fees, plus the refund.
Note: In terms of PCI Compliance, RingCentral is PCI Compliant as a merchant, when RingCentral processes customer payments. RingCentral also offers PCI compliant services as part of its RingCentral Contact Center and RingCX product offers. Please note that the RingCentral Events services are not PCI compliant with RingCentral as a Service Provider. Additionally, please note that for RingCentral Events customers, payment processing is provided by Stripe. Stripe is PCI compliant as a merchant and this is why we partner with them.

For additional information, please see Stripe's documentation:
A guide to PCI compliance
Integration security guide
Security at Stripe

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