Stripe Direct Billing

  • Updated

Warning: We are unable to support paid tickets in every country. Please check the attachment at the end of the article for a full list of countries that support paid tickets via Stripe.

Here is how Stripe Direct Billing works: 

A customer purchases a ticket through the registration page of an event > The organizer receives the payment in their Stripe account > Organizer pays Stripe processing fee > Organizer pays RingCentral platform fees 

Note: The minimum charge amount on Stripe is $0.50 USD or equivalent in you charge currency. Therefore, if you apply promo codes and discounts, the final balance must be above $0.50 USD for it to be processed.

Stripe Charge Ownership

With Stripe Direct, the charges will be created in your Stripe account, and we will receive a commission in RingCentral's Stripe account. Stripe calls this the "RingCentral application fee". The commission rate depends on your subscription plan:

Starter Growth Business RingCentral Events
7% 4% 2% 2%
Warning: The Starter, Growth and Business plans are our legacy plans and are no longer available for purchase. Refer to this guide for information on our new RingCentral Events plan: All you need to know about RingCentral Events attendee-based pricing

Organizers will also pay the Stripe payment processing fee (depending on the country).

This means that organizers will be able to see every transaction and ticket purchases in their Stripe account, create receipts for attendees, process refunds on them, and so on.

This is what a charge will look like in an organizer’s Stripe account:


Example: RingCentral Events 500 plan customer

Let's take an example of an Events 500 plan customer with RingCentral platform fees of 2%:

  • An attendee buys a ticket at $100
  • RingCentral gets $2 (2% fees) and Stripe gets ~2.9% + 30 cents (depending on the country)
  • Organizer gets the rest, e.g. $94.8.

If an Organizer issues a full refund, the entire amount the attendee paid gets refunded which means that the Organizer will incur some losses:

  • The attendee gets $100 back.
  • RingCentral and Stripe keep their fees.
  • The organizer has a net sale of -$5.2, to cover the Stripe and RingCentral fees, plus the refund.

To learn more about issuing refunds through Stripe, click here or check our refund guide.

Supported Countries

Unfortunately, selling paid tickets currently cannot be supported in all countries on the RingCentral platform. Please refer to the attachment below to see if you can sell tickets via Stripe in your country of residence.