Registration & ticketing FAQs

  • Updated

Here you will find the list of frequently asked questions about ticketing and registration.

How can people register for my event? 

People can register by claiming a ticket on your event landing page. Create tickets for your event to get started. 

Alternatively, you can use a separate registration system and then import the registrations in bulk or send out Magic Link invites

How do I create a landing page for my event? 

To set up your landing page, navigate to your Event Dashboard > Registration > Landing Page. You have two layouts available: 

  • Classic is our default option. It has a predefined design and automatically displays all of the available event information, so you don't need to spend time creating and setting it up. 
  • Advanced is a drag-and-drop page builder that provides a customizable layout, branding, speaker bios, and custom fonts. There are four main themes to choose from, but all are customizable. 

It's also possible to embed the registration widget into your website.

What does the registration process look like for my attendees? How can I test the registration for my event?

Clicking Register on the landing page opens a registration widget where users can select a ticket and fill in their details. For more details, refer to our attendee-facing guide on Registering for a virtual event.

The best way to understand the registration process and attendee experience is to create a test registration. Open your landing page in an Incognito or Private window and register for an event with a personal test email address (different from your Organizer account email). 

Note: Our attendee-based pricing is based on the number of registrants attending your event during its live hours. Therefore, you can create as many test registrations as needed without affecting the attendee count.

Can I import registrations from other platforms or upload them? 

Yes. You can send out Magic Link invites to the uploaded list of users. They will need to click on the link to confirm the invite and get registered. Alternatively, you can upload your registrants in bulk.  

Can I send email alerts to my attendees once they register?

Order confirmation emails are automatically sent when users register for the event. This and other automated emails can be disabled or customized if needed.

How many ticket types can I create?

There is no limit on the amount of the ticket types. You can also create private ticket types accessible via a dedicated link. 

Can I set up free and paid tickets for the same event? I would also like to set tickets at multiple price points. Is this possible?

Yes. You can choose to create both free and paid (at multiple price points) ticket types for your event and specify what each ticket stands for. To create paid tickets for your event, you need to set up a Stripe account and connect it to your billing page. 

Can I choose multiple currencies to sell tickets for in the same event?

No. Tickets can be sold in the currency specified in the Event Dashboard > Registration > Landing Page. Each event can have tickets sold in one currency only. However, different events can have different currencies.

What is the fee associated with selling tickets through RingCentral Events?

To sell paid tickets, you need to connect your Stripe account to your Organization. When a user purchases a ticket, the commission is automatically charged as part of the payment:

  • Stripe payment processing fee depends on the country. For example, for the US, it's 2.9% plus $0.30 processing for each transaction. 
  • RingCentral application fee is 2%.

For more information on transactions associated with paid ticket sales, refer to our guide on Stripe Direct Billing.

Can I change someone’s ticket if they chose the wrong one or do we need to upgrade them?

Yes. You can change the ticket type in the registration details.

Note: The new ticket will have the original price. You will need to issue the refund or issue a charge for the new ticket manually.

Can I delete a ticket? 

You can delete a ticket as long as there are no existing registrations associated with it. If needed, go to Event Dashboard > Registration > Registrants where you can change the ticket type for the associated registrants or remove the associated registrations by refunding and blocking them.

Can I limit the number of tickets available? 

Absolutely! When creating a ticket, you’ll be required to set ticket availability for the event. You can always go back to the ticket settings to increase or decrease that number. 

What is an Organizer Pass?

Previewing the event venue from the Event Dashboard creates an Organizer pass, a dedicated ticket reserved for Organizers allowing them to join an event without needing to buy a ticket. Organizer passes are not included in the event reports or analytics but play an important role on the backend.

Warning: Without previewing your event and having an Organizer pass created, you won't be able to access the Backstage studio via the direct link.

Note: It is highly recommended that you and other Organizers access the event by previewing it from the Event Dashboard. When accessing an event via a Magic Link, a new registration will be created, and the Organizer Pass along with all related data (e.g. created polls, Q&As, direct messages, and scheduled meetings) will be overwritten and deleted.

Do my speakers need tickets to access my event? 

Yes. Attendees, Speakers, and Moderators need to claim a ticket in order to access an event. You have the option to register a Speaker under a free ticket when creating a Speaker profile for them. 

I would like to add additional fields on the registration page of my event. Is this possible? 

Yes. You can create a registration form by adding custom questions. 

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