If you find that the screen share button is greyed out and you're unable to share your screen in a Session, follow these steps to troubleshoot the issue:
- Use a desktop device: Screen sharing is not supported on iPads or other mobile devices. Make sure you are using a computer or a laptop (Windows or macOS) to connect to the event.
- Check browser compatibility: Ensure you are using one of the supported browsers, Google Chrome, Mozilla Firefox, or Microsoft Edge (chromium), and it is updated to the latest version.
- Screen recording permissions on a Mac: If you are using macOS and encountering screen-sharing issues, follow the steps in our guide I can't share my screen (Mac).
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Verify participation limits in a Session: If the Session has reached its configured participant limit, the screen share button may be greyed out.
Tip: Organizers can increase the participation limit up to 50 speakers and screen shares in Session settings.