How to disable the event or segment chat

  • Updated

To learn more on how to use the chat feature in RingCentral Events, please see our guide How to use the chat area during an event.

Disabling the event-wide Chat

To turn off the Event Chat, click the three dots ••• at the top right corner of the page and toggle the Event Chat button off. The event chat can be enabled back in the same way any time. 

With this, the main event chat will be disabled but the chat in the segments of the event, such as sessions, stage, and expo, will remain enabled. 

When the chat is disabled attendees will see this image below: 

If you'd like to remove the Chat tab for the event, go to the Event Dashboard > Venue > Venue Controls and uncheck the Event box under the Chat section. Then hit Save. This will remove the Chat tab of the Reception area but will not affect the Sessions, Booths and Stage(s). 

Disabling the Chat area for the event segments - Stage, Sessions and Expo 

Enter the specific Session, Expo Booth or Stage you'd like to disable the Chat for, click the three dots ••• at the top right corner of the page and toggle the Chat button on or off.  If you disabled the Chat in any Session, the Chat area will also be disabled in all Sessions across the events. The same goes for the Stage and Expo. 

If you'd like to remove the Chat tab for the whole segment, follow the instructions above by going to the Event Dashboard > Venue > Venue Controls and disabling Chat in a specific event area.

Note: Removing the Chat tab during a live event would require Attendees to hard refresh to see the changes within the event.