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Disabling event or segment chat

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The Chat tab in the activity panel serves as the primary space for attendee communication and interaction. It's enabled by default, however, you can disable it if doesn't fit your event needs. This guide explains how to disable the chat across all sections at once in the Event Dashboard and how to disable it within specific areas in the event venue.

Disabling chat through the Event Dashboard

  • In a multi-track event, you can disable the Chat tab in the event-wide activity panel as well as in the activity panels of all of your Stages, Sessions, and/or Expo Booths:

    1. Go to Event Dashboard > Venue > Venue Controls (or Event Dashboard > Setup > Access and settings for Onsite events).
    2. Under Activity Panel > Chat, unselect the event areas where chat is not needed.
    3. Click Save.

  • To clear the chat in a Webinar event:

    1. Go to Event Dashboard > Setup > Basics.
    2. Under Activity Panel, toggle off Chat.
    3. Click Save.

    Tip: There is only one activity panel in a Webinar event. For more information on how to manage it, refer to Webinar event: Configuring the activity panel.

Note: Disabling chat through the Event Dashboard removes the Chat tab in the event venue. In a live event, users would need to reload the page to see the changes. 

Disabling chat within the event

In the event venue, you can disable chat for any specific event area. This process is the same for all event formats.

  1. Navigate to the desired event area where you want to disable chat. This could be the event-wide activity panel or within a specific Session, Stage, or Expo Booth. In a Webinar event, there's one event area and activity panel only. 
  2. In the activity panel, click the Menu icon.
  3. Toggle off Enable chat.

Note: When disabling chat within the event, the tab will remain visible but will display the message "The organizer has disabled this chat".

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