This guide explains how to cancel your self-served RingCentral Events 100, 500 or 1000 subscription.
Note: If your subscription is sales-led, it will automatically cancel at the end of your existing contract. No action is needed on your part. Contact your account manager to learn more about your contract.
Tip: If you need to increase your attendee limit, there's no need to cancel your current subscription. You can easily upgrade to a higher plan. The final charge will be prorated based on your current plan and the billing cycle. For detailed steps, refer to our guide on Upgrading to RingCentral Events plan.
To cancel your plan:
- Sign in to your RingCentral Events account.
- Click the Profile icon and select your Organization from the list.
- In the Organization Dashboard, click the Profile icon. In the drop-down, click Manage organization.
- Go to the Billing tab and click Manage Subscription.
- In the Stripe Dashboard, click Cancel plan.
- Double-check the status of your subscription. You should be able to see the cancellation date and the Renew plan option.
Note: Canceling the plan schedules the cancellation of your subscription for the end of your billing cycle. When reaching the end of your billing cycle the subscription will not be renewed and you will be put on the Free trial. It's advisable to download all the data before cancelling.
- Upcoming events will be converted to the Draft status. When upgrading to a new subscription plan, your events can be published again.
- Existing registrations will become inaccessible. The Speakers, Registrants and Magic link areas can be accessed again after upgrading to a new subscription plan.
- Past events can be duplicated, but the duplicates cannot be published.
- Past events can be accessed to view recordings or analytics up to 30 days after the event's end date.