If you're having trouble joining a Session or Backstage, make sure you've completed the following.
Ensure you have a ticket for the event: Confirm you are registered for the event and have received the registration confirmation email. If you're unsure, refer to our guides on Registering for an event and Receiving a Magic Link invitation.
Sign in into the correct RingCentral events account: Ensure you're signed into the user account associated with the event registration. For more information, refer to our guide Attendees: Accessing an event.
Check your browser: Ensure you're using Google Chrome, Mozilla Firefox or Microsoft Edge (chromium version on Windows 10 and above only) and it is updated to the latest version.
Tip: Try a different supported browser. For example, if you're using Chrome, use Firefox to access RingCentral Events.
Disable third-party browser extensions: Third-party extensions can block some RingCentral Events interface elements. Open the event in Incognito mode (Ctrl + Shift + N on Chrome) or a Private tab (Ctrl + Shift + P on Firefox) to bypass potential extension issues.
Restart your browser and/or your desktop device: Sometimes browser settings require a browser restart for changes to take effect.
Check your network: If you're joining from a workplace, firewall restrictions might be in place. Ask your IT team to follow our guide on Networking connectivity settings to ensure that you can access RingCentral Events.
Tip: For a quick solution, switch to a personal device and network.
Allow browser permissions: When joining a screen, the RingCentral Events needs access to your device’s camera and microphone. You should be automatically prompted to grant these permissions. Grant the permissions manually, if needed. For detailed steps, follow our guides Troubleshooting audio/video issues (Mac) or Troubleshooting audio/video issues (Windows).
Still unable to join? Contact the Organizer in the event chat or via direct email for further assistance.
- Moderator restrictions: Check if the Moderator or Organizer is limiting access to the Session or Backstage.
- Participant limit: The maximum number of participants may have been reached.