To host events on RingCentral Events, you need to create and set up your first Organization. This guide outlines the main steps you need to take to become an Organizer: how to create a user account, create an Organization, update your Organization profile, add team members, upgrade to a paid subscription, and connect to Stripe.
Creating a user account
You can create your RingCentral Events user account by signing up manually or have it created automatically when registering for an event hosted on our platform. This will be your attendee account enabling you to join events you're registered for. To create and host events, you will need to add an Organization to your account.
Creating an Organization
To create an Organization:
- Sign in to your RingCentral Events account.
- In the Attendee Dashboard, click Create Organization.
OR
Click the Profile icon and click Create new organization. -
Complete the required fields and accept our terms and conditions. Once ready, click Create Organization.
- You will be redirected to your new Organization Dashboard.
To create your first event, click Create on the Organization Dashboard.
Editing your Organization
To edit the Organization name, email, profile picture, description, and social links, click the Profile icon and Manage Organization. Keeping these details updated is important so attendees can contact you if they encounter any issues with your event(s). For detailed steps, refer to our guide on Updating your Organization's profile.
Adding team members
More team members make organizing and running events easier. RingCentral Events free trial includes 10 admin seats. When upgrading to a paid plan, you will need
To invite a new team member, click the Profile icon, click Manage Organization, and go to Team. For detailed steps, refer to our guide on Adding a team member to your Organization.
Upgrading to a paid plan
The newly created Organization will be on a 30-day free trial. During this trial, you can create and host multiple events, explore various event settings, and share admin access with up to nine additional team members.
Your free subscription will expire in 30 days, limiting some functionality, such as publishing and hosting events. If you want to continue hosting events, you will need to purchase a subscription plan.
We offer three annual subscription plans, each with a fixed fee per Organizer and access to core features. To learn more about the available plans, refer to our guide on RingCentral Events user-based pricing [new].
Connecting Stripe
To sell paid tickets, you need to connect your Stripe account to your Organization. Stripe is the only billing platform supported on RingCentral Events.
To connect your Stripe account, click the Profile icon, click Manage Organization, and go to Billing. Next to Stripe integration, click Connect with Stripe. For complete instructions, refer to our guide on Connecting your Stripe account.
Selling tickets: invoices and refunds
When someone purchases a ticket for your event, RingCentral will send them a basic receipt. If VAT invoices are required, you should issue and send them to your attendees separately. Information on who purchased which ticket type can be found in your Registrants report or the Export Orders report.
Issuing refunds for tickets purchased by your registrants is possible both via Event Dashboard in our platform and via Stripe. Note that refunded registrants stay registered for the event and can attend it.
For information on transactions associated with paid ticket sales, refer to our guide on Stripe and RingCentral ticket commission.
Adding multiple Organizations to your account
You can have multiple Organizations tied to your RingCentral Events user account. Each Organization requires its own billing plan and Stripe account. You can use the same Stripe Merchant for all Organizations, but you will need to add it to each one individually.