Accessibility: Tips on using captions and translations

  • Updated

With a focus on accessibility, RingCentral Events offers various options for captions and translations. These features aim to enhance the experience and engagement for Organizers, Speakers, and Attendees participating in events hosted on RingCentral.

Closed Captions in Sessions, Expo Booths and Networking 

As an Attendee, you can enable closed captions within a Session, an Expo Booth (set up as a Session), a Networking meeting by clicking on the CC button at the bottom of the screen you are viewing. 

For more info on closed captions within RingCentral Events, check out our guide Using Closed Captions (Sessions, Expo Booths, Networking).

Closed Captions on Stage

Similarly, you can enable closed captions within the Stage area if it has been enabled by the Organizer in the Stage setting. Check out Using Closed Captions in the Stage for complete details.

External Captioning Tools 

Although RingCentral Events inbuilt captions are available to everyone on the Stage and in Sessions as described above, you can also choose to use third party captioning tools and simply screen share the captions.

Additionally, you will need to use 3rd party captioning tools directly in your broadcast studio when streaming via RTMP into RingCentral Events Session as inbuilt captions are not available in this case.

Captions with Google Chrome

In Google Chrome, You can use Live Caption to generate captions automatically for videos, podcasts, games, live streams, video calls, or other audio media from Chrome browser on your computer. See this guide for more details.

Captions for Speakers with Google Slides

While presenting the Google Slides, Speakers can enable the captions feature inside Slides.

See our full guide on how to use captions with Google Slides.

Live captions

There are third-party companies out there that can help you create captions generated by human captioners for both recorded and live content. One such company is AI Media.

The workflow is as follows:

1. Customer send the stream to AI Media via RTMP, so they will use some streaming software to do that (OBS, vMix, or any other RTMP compatible streaming software)

2. AI media sends the stream with captions back to the customer’s RingCentral Events Stage via RTMP (customer provides the RingCentral Events Stage RTMP key and URL to AI Media)

There will be a 4/5 seconds delay from live stream to stream with captions.

Another example is Syncwords which can be directly integrated into RingCentral Events. Check out the guide here. 

Translations to different languages

Captions only allow attendees to follow the Speakers live. For interpretation of the event Stage keynote we recommend the following workaround:

One Stage - unlimited Sessions

In case you have in-house interpreters for your event, all you need is to create multiple Sessions and invite your interpreters to the language-related session.

  • Make sure to add a descriptive name (e.g. [Spanish] Keynote presentation) to each session that will be live in a different language.
  • Set the interpreter as the only person who can come on screen in a session to avoid attendees jumping on screen.
  • Have a dry run with interpreters to make sure they will come on screen and on time during the event.
Note: Set a Session to mirror the Stage. See our guide How to mirror an RTMP stream from another session/stage into your session for complete details.

Third-party apps for simultaneous interpretation

For interpretations, our customers have often been successful using platforms like Kudo that can be integrated directly into the RingCentral Events events side panel.