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Browser compatibility for RingCentral Events

  • Updated

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This guide provides an overview of the browser compatibility for accessing RingCentral Events on both desktop and mobile devices.

  • For the best experience: Use a desktop device whenever possible to enjoy the full range of RingCentral Events features. This is a must if you're speaking or moderating an event. 
  • If mobile is necessary: The RingCentral Events Attendee app is recommended over a mobile browser for a smoother attendee experience, despite its limitations.

Desktop

RingCentral Events is fully compatible with the following desktop browsers updated to the latest version:

Note: Other independent browsers that accept webRTC technology may be compatible. Internet Explorer, Microsoft Edge (non-chromium), and Safari are not compatible with desktops.

Mobile

As an attendee, you can join an event hosted on RingCentral Events using either a mobile browser or the RingCentral Events Attendee app.

The RingCentral Events Attendee app (available on iOS and Android) is a free mobile application designed for attending and watching events hosted on RingCentral Events. The Attendee app provides limited functionality. The Attendee app limitations include:

  • Registering via event landing page: You cannot register for events within the app. You will still have to access the event landing page in a browser to get a ticket. Only events you have already registered for will be listed in the app.
  • On-screen participation: You can join a screen only in a standard Session room or in an Expo Booth (set up as a Session). You cannot join the RingCentral Events Studio via the app. 
  • Screen sharing: You cannot screen share when joining a screen in the app.
  • YouTube integration: YouTube videos shared in a Session room via direct integration will not be visible.
  • RTMP streams: Unscheduled RTMP streams to Stages or Session will not be displayed. Ensure that your RTMP stream is always added to the schedule.  
  • Networking: You cannot access the Networking area and Speed Networking in the app.
  • Schedule: If multiple Session rooms or Expo Booths are added to one schedule item, only the first one will display in the app.
  • Chat and Q&A replies: Threaded messages in the Chat tab and question replies in the Q&A tab are not visible in the app.
  • Dark mode: When you're using a dark mode on your mobile device, it will not be supported by the RingCentral Events app.

If using the Attendee app is not an option, we recommend using Google Chrome for Android, and Safari for iOS. Mobile browser limitations include: 

  • Screen sharing: You cannot screen share when joining a screen in the app.
  • YouTube integration: YouTube videos shared in a Session room via direct integration will not be visible.
  • Sharing microphone: iOS users may get muted when joining a screen without the possibility to unmute. 

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