Expo FAQs

  • Updated

Here you will find the list of frequently asked questions about Expo Booths. Check out our Expo Tutorial to get more details on how the Expo area works.

What is the Expo segment?

The Expo area is great for all kinds of exhibitions, such as trade shows or fairs, where attendees can “walk around” to visit the booths that interest them and interact with your Exhibitors and Sponsors. Each booth can be set up with a pre-recorded video or a live chat, branded content, contact info, special offers, and a customized CTA button.

Can attendees access Expo Booths at any time during the event?

Yes. As long as the Expo area is not disabled, attendees can access booths throughout the event’s live hours, either via the schedule (if linked) or by visiting the Expo area.

What kind of content can I place in the Booths?

You can embed a pre-recorded video from YouTube, Vimeo, or Wistia, add your Google Slides presentation or convert your Booth into a Session room.

How many Booths can I have for my event?

You can create and run an unlimited number of booths for your event.

How many people can present in or view a Booth set as a Session?

When an Expo Booth is set up as a Session, you can have up to 10 participants on the screen (speakers and screen shares) and up to 5000 attendees watching the stream. To learn more, refer to our guide on Maximum on-screen and viewership limits.

Can I restrict access to a Booth by ticket type so only specific ticket holders can access the Booth?

No, restricting access to specific ticket holders is not available for Expo Booths.

How can I see who is currently in the Booth?

You can check who is viewing your Expo Booth by navigating to the People tab in the activity panel. 

Is it possible to invite Exhibitors to set up their booths?

Yes. For detailed steps, refer to our guide on Inviting Exhibitors to set up an Expo Booth.

Can I hide the Booths until a particular time during my event?

Yes, you can enable/disable the Expo area at any time before or during the event. Attendees will need to do a quick refresh if the area is enabled/disabled during the event. 

How can my Exhibitors access their Booths?

To access their Booths, Exhibitors need to register and join the event as regular attendee.

If the Booth is set as a Session, assign your Exhibitors as Moderators so they have control over granting permission for attendees to participate with Video/Audio on screen.

Can I order my booths in a certain way?

Yes. Use the Priority field in the Booth settings. Numbers 1-1000 define the Booth's order on the Expo page and the landing page. 1 is the first booth to be displayed and 1000 is the last one.

You can also use the Size field (mini, small, medium or large) to define the booth display size.

What if I create booths of the same priority?

When you have created booths with the same priority number, the system will order the booths chronologically in the order they were created (as opposed to alphabetically). That means the booths created first would appear first. 

Can I add a ‘call to action’ in the Booths?

Yes. There's one CTA button. In the Booth settings, you can customize the button text and configure the button action.

  • Register interest sends a notification to the Exhibitor email every time an attendee clicks the CTA button.
  • Link to webpage redirects attendees to a webpage.

I have a PDF file I want to share in a Booth, how can I do that?

You can upload it to Google Drive, Dropbox etc., get a shareable link and post it to the Booth chat. Organizers can pin the message to the top of the chat for better visibility.

In the Booth settings, you can also make use of the Additional information area to place all files and other information.

Can I add social media links to a Booth?

Absolutely! In the Booth settings, you can add a website link and social media links - X, Facebook, Instagram and LinkedIn. They will be conveniently listed under the Exhibitor name.  You can also use the Additional Information area to add more info.

Can our Exhibitors have a pre-recorded video in their Booth and switch to a live Session when needed? Or is it one or the other?

Yes, it's possible. In the Booth settings, select Session as the content provider and add a fallback provider (YouTube, Vimeo, Wistia, Google Slides). Assigned Moderators and Organizers will be able to toggle between live presentations and pre-recorded content. For more information, refer to our guide on Switching from a live video to a pre-recorded video in Expo Booths.

Can my event attendees access the Booths after the event is over?

No. The Expo area is not available after the event ends during the post-event Replay experience.

Which apps are supported in Booths?

Multiple supported apps can be used in the Expo area. For a full list of apps, refer to our guide Which Apps are available on RingCentral Events plans?

Alternatively, you can visit our app store and filter the list of apps by event area.

 

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