This guide explains how to request support for events hosted outside of our standard hours (Monday to Friday, 2 am - 8 pm ET).
Important: This service is a part of the Advanced Support package. To purchase it, schedule a call with our sales team via the contact form on our website.
What does Advanced support include?
- Attendee live chat: Attendees and Speakers can access live chat support in the event venue, similar to Organizers, to get instant help with their technical issues.
- Support beyond official hours: You can request additional support for events held outside of standard hours.
- Ticket prioritization: Your support tickets will be prioritized in our Support queue, ensuring faster responses.
According to the Advanced Support package terms, customers must contact the Support team to request live support for events hosted outside the official business hours. To ensure the Support team is adequately prepared to support the event, customers must give at least a 30-day notice.
To request support outside of business hours, reach out to our team via Support widget at least 30 days in advance with the following details:
- Name of your Organization
- Name of your event
- Email domains for all points of contact
- Event date and time (including the timezone)
- Support hours required
- Expected number of attendees
Important: If you reach out less than 30 days before the event, we cannot guarantee support availability for the requested day and time.