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Setting up custom domains

  • Updated

This guide explains how to add a custom domain to your event venue and registration page and update your DNS settings.  

Important: Custom domains are an add-on feature. You will need to contact sales to purchase Custom Domain credits for your Organization. 

Important notes:

  • Registration process remains the same: When registering for an event via the landing page or accepting a Magic Link invite, your attendees will still have a RingCentral Events user account created and need to agree to the RingCentral Acceptable Use Policy, Global Platform Terms and Privacy Policy.
  • Use full registration link: Always use the full link https://mycustomdomain/events/event-slug/registration instead of https://mycustomdomain.com. Only the full URL is supported. Sharing the Custom Domain URL with http rather than https doesn’t work.
  • Classic landing page layout is not supported: You need to use the advanced landing page layout for your event when adding a custom domain to your registration page. 
  • Custom email domains are not supported: Event automated emails and custom emails will still be sent from no-reply@events.ringcentral.com and include an uncustomizable footer with RingCentral legal links and the unsubscribe link. You still have the flexibility to customize the automated emails.
  • Inviting Exhibitors is not supported: Adding a custom domain to your Magic Links will break the Magic Link generated in the Exhibitor Invite and disable Exhibitors from accessing the Booth Dashboard. This means you will need to set up the Expo Booths on your own. 

Adding a custom domain

To add a custom domain to your event: 

  1. Go to Event Dashboard > More > Custom Domains. 
  2. Next to Custom Domain, click Edit.


  3. Under Magic Link & Event Experience URL, add your custom domain for the event venue. 
  4. Under Favicon, click Upload to add your custom favicon. The icon needs to be in .ico format, up to 64x64 pixels in size.
  5. Optionally, toggle Registration Landing Page URL on and add you custom domain for registration.
    Note: This feature is only available if you use the advanced landing page layout for your event. Adding a custom domain to the classic landing page is not supported.
  6. Click Save.

Once your custom domains are added, you will see them listed on the page with the corresponding status:

  • Pending: You still need to update your DNS settings to map your domain with RingCentral Events. 
  • Connected: Your domain is successfully connected to RingCentral Events. 

To remove your custom domain click Reset to default. To change your custom domain configuration, click Edit.

Important: You cannot remove or edit your custom domain once the event is live or has ended.   

Updating domain DNS settings 

To map your custom domain with RingCentral events:

  1. Navigate to Event Dashboard > More > Custom Domains. 
  2. Click on each domain to show the details.
  3. Add the listed CNAME record to the DNS settings of your domain. 

Tip: If you need help changing DNS settings, refer to your domain provider's Help Center or Support.  

Warning: It may take a few hours for DNS changes to get updated. Once done, you will see the status Connected in your Domain settings.

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