How to change the event format

  • Updated

Over time, your plans and budget may evolve, necessitating adjustments to your event according to the new needs. This guide explains how to change the event format and when it is possible.

RingCentral Events offers several event formats:

Note: Legacy plans (Starter, Growth, or Business) automatically create multi-track events. The option for a single-track session is exclusively available for our new Events plans.

Here is a table providing an overview of when event format changes are possible:

From To Conversion
Session Virtual Event Possible at any time 
Session Hybrid Event Possible at any time 
Session Onsite Event Possible at any time 
Virtual Event Session Not possible
Virtual Event Hybrid Event Possible at any time 
Virtual Event Onsite Event Possible at any time 
Hybrid/Onsite Session Not possible
Hybrid/Onsite Virtual Event Before the event is published
Hybrid/Onsite Onsite/Hybrid

Before the event is published

Convert a Session into an Event

If your event expands in scope and requires additional event areas or more detailed features of a multi-track event, you can transform your Session into an Event by modifying the event format in the Event Dashboard > Setup > Basics page. You have the flexibility to convert a Session into a Virtual Event, Hybrid Event or Onsite Event depending on your needs. After saving the changes, you will be instantly redirected to the Basics page of the new event type.

Note: It's not possible to convert a multi-track event back into a single-track one.

Convert a Virtual Event into Hybrid or Onsite

If you decide to expand your Virtual Event into Hybrid or make it Onsite, you can do it at any time by changing the event format in the Event Dashboard > Setup > Basics page.  

Convert a Hybrid/Onsite Event into Virtual

The option to change the event format of a Hybrid or Onsite Event would be available in the Event Dashboard > Setup > Basics page only if your event is in the draft status has been not published yet. 

When the event is already published, the option will be greyed out:

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