RingCentral Events Terminology

  • Updated

Familiarizing yourself with the terminology used across the platform is crucial when creating and moderating events on RingCentral Events. Here is a list of common terms used in the user interface, analytics, and reporting.

Event Formats

Session

A single-track event format that can last up to 8 hours, ideal for single-day marketing demos, internal events and interactive workshops. Includes limited features and settings, ensuring quick and easy setup.

Learn more about all four event formats here: Event Format Comparison Guide: Session, Virtual, Hybrid and Onsite

Virtual Event

A multi-track multi-day event format, suited for online conferences, big internal and external events. Offers multiple virtual spaces and advanced features and settings.

Hybrid Event

A multi-track multi-day event format, designed for events and conferences occurring onsite and broadcasted online, hybrid events with scheduled onsite and virtual components. Offers multiple virtual spaces and advanced features and settings, including onsite features.

Onsite Event A multi-track multi-day event format, tailored for events and conferences with a physical location and no virtual broadcast. Includes onsite features.

Event Roles

Organizer

A user who created an Organization or has been added as a team member.

Organizers possess access to all settings within the Event Dashboard and have full permissions within the event venue.

Speaker

A Registrant with a speaker profile created by the Organizer.

Speakers can preview the event for test-runs, respond to Q&A and create Polls event-wide.

Moderator

A Registrant assigned by the Organizer to moderate a Session or an Expo Session.

Moderators can manage users joining the screen, create and delete Polls, approve and delete Q&A submissions within their Session or Booth only.

Exhibitor A user assigned by Organizer to set up their Booth. It is not the same as the Booth moderator.

Registration

Ticket

An object that allows a person to enter an event. Organizer Passes and unaccepted Magic Link Invites are not considered tickets.

Learn more about tickets here: How to create tickets

Organizer Pass

An object that allows the organizers to join an event without needing to buy a ticket. It's automatically created once you preview the event.

Magic Link

A unique and personalized assigned to an individual user, enabling them to create a user account (if applicable) and register for the event, as well as seamlessly access the online event venue with a single click.

Learn more about magic links here: How to create and use Magic Links

Registrant

A person who has a ticket for an event they intend to join.

The list of all registrants can be accessed in the Event Dashboard > People > Registrants page or downloaded in the Registrants Report.

Attendance

Event going live

Event start time.

It can be specified in the Event Dashboard > Setup > Basics settings.

Attending an event Online

Joining an event using the web or mobile app after the event went live.

Registrants accessing post-event Replay area count as attendees too.

Attending an event In Person Getting a QR ticket scanned by the Organizer app or checking in via the Kiosk mode.
Attendee

A Registrant who attended the event Online and/or In Person.

The list of all attendees is available in the Attendees Report.

Stage attendee An Attendee who viewed a Stage.
Session attendee An Attendee who viewed a Session.
Expo Booth attendee An Attendee who viewed an Expo Booth.
Networking attendee An Attendee who participated in Networking.
Connections Made

Number of attendees that connected with each-other during Networking meetings.

Attendees can locate their connections in the Profile Dashboard, while Organizers have the option to download Connections Report to review all connections made.

Analytics

Turnout

Percentage of Registrants that became Attendees.

Displayed after the event on the Overview page.

No-show

A Registrant who didn’t become an Attendee.

The list of all no-shows is available in the No-Shows Report.

Live Attendees

Number of Attendees simultaneously attending the event Online at a specific point in time.

Peak Attendees Online

The highest number of simultaneous “Attendees online” since the event started.

Accessible both during and after the event on the Overview page.

Time spent Online

Time an Attendee spent attending the event Online.

To download, refer to: Time Spent Online Report

Average time spent Online

Average time Attendees spent attending the event online.

Displayed both during and after the event on the Overview page.

Attendee log

Detailed log of all your attendees’ movement across virtual and onsite event areas.

To download, refer to: Attendee Log Report.

Online attendee count over time

Number of online attendees in each area of your event, sampled at one-minute intervals.

To download, refer to: Online Attendee Count Over Time Report

Schedule

Segment Title

Schedule segment associated with the virtual space at that time.

Learn more about setting up schedule here: How to create a Schedule for an event

Segment Type Type of the event segment (stages, networking, expo, sessions etc.).
Virtual Space A virtual space within the event segment, analogous to a physical room or a stage.
Segment Format

Virtual, Hybrid, or Onsite.

Hybrid and onsite schedule segments can also have onsite capacity and onsite room.

 

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