Legacy RingCentral Events pricing was based on an attendee-based licensing model, allowing for scalability tailored to the maximum attendee count per event. If you are still on the legacy plan, this guide will provide you with all the information you need regarding your attendee-based plan.
Tip: To learn more about our new plans, refer to RingCentral Events user-based pricing [new].
Attendees vs Registrants
To understand RingCentral Events’ attendee-based pricing model, it’s essential to distinguish between an attendee and a registrant.
A registration defines a seat allowing a participant to register for an event, regardless of their actual attendance or participation in the event.
An attendee defines a seat enabling a participant to access an event. Registrants who access the platform post-event to view recordings in the Replay area are also counted as attendees.
It's important to note that the total counts of registrations and attendees might differ for each event. For instance, you may have 5,000 registrations for an event, but only 700 of them attend. Hence, choosing a suitable plan should be based on your expected attendance rates.
Available plans
Attendees per event licenses determine how many total attendees can attend one of your events. The attendee count is measured on a per-event basis. RingCentral Events offers tiered annual plans:
- RingCentral Events 100 (for events hosting up to 100 attendees)
- RingCentral Events 500
- RingCentral Events 1000
- RingCentral Events 2000
- RingCentral Events 3000
- RingCentral Events 5000
- RingCentral Events 7500
- RingCentral Events 10000
For example, with a RingCentral Events 1,000 license, you could host two events with 800 attendees and a third event with 1,000 attendees. If the number of attendees at one event exceeds the number of attendee credits purchased, we reserve the right to enforce the purchase of a subscription plan with a higher number of attendees per event included.
FAQs
Will my attendees be allowed to enter an event if I have reached my attendee per event limit?
We want to ensure a seamless event experience for both attendees and hosts. As such, we will not prevent attendees from registering or entering your event if you reach that event’s attendee limit as allocated by your plan. However, in the case that you reach your per-event attendee limit, we reserve the right to enforce the purchase of a Subscription plan with a higher number of Attendees per event included.
Is the attendee limit counted based on the number of concurrent attendees or total attendees?
The attendee limit is based on the total number of attendees accessing the online venue throughout an event. This count encompasses all users entering the event at any time, including post-event hours to watch the Replay.