This guide lists key steps and references to ensure attendees, exhibitors and staff members are well-prepared to participate in or manage your Hybrid or Onsite event.
Training attendees
Attendees use the RingCentral Events Attendee app, but also can interact with RingCentral Events Onsite in several ways.
-
Register
- Via Landing page: Registering for an event
- Via Magic Link: Receiving a Magic Link invitation
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Check in to an event
- Getting the QR scanned: The QR code can be found in the registration confirmation email or the RingCentral Events Attendee app.
- Self-service kiosk station: Checking in at a kiosk
-
Check in to a segment or Expo Booth
- Getting the QR scanned: The QR code can be found in the registration confirmation email or the RingCentral Events Attendee app.
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Navigate & network
- Using RingCentral Events Attendee app
- Managing Attendee app notifications
- Attendee app: Joining Sessions and Expo Booths (iOS) || (Android)
- Attendee app: Accessing floor plans
- Attendee app: Booking a seat in an onsite segment
- Attendee app: Using the chat area
- Attendee app: Scheduling 1:1 meetings
- Attendee app: Using Kahoot and Slido
- Attendee app: Event areas available offline
- Attendee app: Troubleshooting audio/video issues (iOS) || (Android)
Training exhibitors
Exhibitors use the Event Dashboard to set up their booths. They also use the RingCentral Events Attendee app for Lead Retrieval.
- Accept Exhibitor invite and set up the Booth: Exhibitors: Setting up an Expo Booth
- Login into the Attendee app: Using RingCentral Events Attendee app
- Add, manage & export leads: Exhibitors: Using the RingCentral Events Attendee app
Training onsite staff members
Onsite staff uses the RingCentral Events Organizer app.
General staff training includes:
- Login into the Organizer app: Using RingCentral Events Organizer app
- View/edit attendee details: Organizer app: Managing attendee details
Role-specific staff training: Event check-in staff
- Manage event check-in: Organizer app: Checking in attendees to an event
Role-specific staff training: Kiosk check-in staff
- Access kiosk mode: Organizer app: Accessing kiosk mode
- Help attendees to use the kiosk: Checking in at a kiosk
Role-specific staff training: Segment check-in staff
- Manage segment check-in: Organizer app: Checking in attendees to onsite segments
Role-specific staff training: Hardware configuration staff
- Connect a printer: Organizer app: Setting up badge printing
- Any printer-specific materials: See Hardware Compatibility for RingCentral Events Onsite for common setup guides.
- Prepare registration area: Setting up in-person registration areas
Network is the most common issue! The device running the RingCentral Events Organizer app MUST be on the same internet connection as the printer. If the Organizer App is not connecting to the printer, please verify that both devices are connected to the same network and that no security settings are blocking network communication between them.