Tracking onsite event attendance

  • Updated

This guide explains how to track event attendance at your Hybrid or Onsite event by setting up event check-in.

Why track onsite event attendance?

  • Measure ROI
  • Understand active attendance in a venue
  • Compliance
  • Sharing onsite attendee information among staff
  • Continuous education credit tracking

Step 1: Decide on check-in areas

Where can you adjust this? Event Dashboard > Onsite features > Check-in Areas

Decisions you will make when creating and managing check-in areas:

  • Will you have multiple check-in areas?
  • Check-in area name(s)
  • How will staff receive the code for setup?

Step 2: Decide on the check-in journey

Option A: Staff-led

Would you like for staff to check in attendees using the guest list in the RingCentral Events Organizer app? The option doesn’t require any additional configuration. 

Option B: Self-service

Would you like attendees to check themselves in using kiosk mode?

Where can you adjust this? Event Dashboard > Onsite features > Kiosk Mode

Decisions you will make when setting up a kiosk:

  • Kiosk name
  • Start screen design and messaging
  • Kiosk password (recommended)
  • How will attendees find themselves? (ie: scan, search, etc)
  • Final message
  • Post-check-in options that attendees and staff can access

If Option B (self-service): Do you need to collect signatures? 

Where can you adjust this? Event Dashboard > Onsite features > Signatures

Decisions you will make when setting up signature collection:

  • Signature name
  • Signature details (text that is shown to attendees when providing a signature)
  • Visibility (which ticket types will have to provide a signature). 

Step 3: Determining check-in staff & devices

Option A: No additional cost

You can use your own mobile devices and team members. The RingCentral Events Organizer app (available on iOS and Android) is a free mobile application designed for managing onsite check-ins and more.

Option B: Additional cost

You can hire technicians and rent/buy devices through Certified in-person logistics suppliers.

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