This guide explains how to track event attendance at your Hybrid or Onsite event by setting up event check-in.
Why track onsite event attendance?
- Measure ROI
- Understand active attendance in a venue
- Compliance
- Sharing onsite attendee information among staff
- Continuous education credit tracking
Step 1: Decide on check-in areas
Where can you adjust this? Event Dashboard > Onsite features > Check-in Areas
Decisions you will make when creating and managing check-in areas:
- Will you have multiple check-in areas?
- Check-in area name(s)
- How will staff receive the code for setup?
Step 2: Decide on the check-in journey
Option A: Staff-led
Would you like for staff to check in attendees using the guest list in the RingCentral Events Organizer app? The option doesn’t require any additional configuration.
Option B: Self-service
Would you like attendees to check themselves in using kiosk mode?
Where can you adjust this? Event Dashboard > Onsite features > Kiosk Mode
Decisions you will make when setting up a kiosk:
- Kiosk name
- Start screen design and messaging
- Kiosk password (recommended)
- How will attendees find themselves? (ie: scan, search, etc)
- Final message
- Post-check-in options that attendees and staff can access
If Option B (self-service): Do you need to collect signatures?
Where can you adjust this? Event Dashboard > Onsite features > Signatures
Decisions you will make when setting up signature collection:
- Signature name
- Signature details (text that is shown to attendees when providing a signature)
- Visibility (which ticket types will have to provide a signature).
Step 3: Determining check-in staff & devices
Option A: No additional cost
You can use your own mobile devices and team members. The RingCentral Events Organizer app (available on iOS and Android) is a free mobile application designed for managing onsite check-ins and more.
Option B: Additional cost
You can hire technicians and rent/buy devices through Certified in-person logistics suppliers.